Annie Mills
Huntertown,IN
Summary
I have succeeded in past roles while simultaneously running a household for 18 years and am currently transitioning into playing a larger role in the customer service and sales workforce. Knowledgeable and dedicated with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and growing businesses. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Sales Consultant
ODaniel Motor Sales
Fort Wayne , IN
2021.02 - Current
- Created detailed sales presentations to communicate product features and market data.
- Followed up with existing customers to provide additional support and address any concerns.
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Completed orders and organized product deliveries to meet customer timetables.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Responded to telephone and in-person requests for information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Stayed knowledgeable on latest product innovations and technological advancements through continuous training.
EMT-Basic
Parkview Whitley EMS
Columbia City , IN
2019.07 - 2021.01
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with lucid patients to gather incident and medical history information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival
Childcare Provider
Max Fitness
Fort Wayne , IN
2019.01 - 2019.07
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept all areas neat, clean and properly sanitized.
- Offered top-notch care to 8 + children at once, ranging in age from 0 to 12 years of age.
Rural Carrier Associate
USPS
Fort Wayne , IN
2013.12 - 2014.08
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Directly interacted with customers in pleasant manner, always maintaining professionalism.
- Distributed mail by car to residences and businesses, delivering to approximately 500 customers per shift.
Personal Trainer/membership services
Power Shack Fitness
Pickerington , OH
- Designed specific workout systems for individual clients based on performance ability.
- Screened clients and performed client assessments.
- Elevated customer satisfaction ratings by managing issues for speedy resolution.
- Recruited average of 3 new participants each month.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Educated customers on preventative care, nutrition, fitness, stress management and ergonomics
- Bolstered customer satisfaction ratings by efficiently managing issues and providing dedicated service
- Built customer loyalty by executing effective completion of training initiatives
Server
Cooker Bar And Grille
Columbus , OH
2002.09 - 2006.08
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Prepared beverages and filled food orders for customers.
Education
EMT Basic Certification -
Ivy Tech Community College of Indiana
Fort Wayne, IN2018
Personal Trainer Certification - undefined
Aerobics And Fitness Association of America (AFAA) Distance Education Center
Sherman Oaks, CA2009
GED - undefined
Whitehall Yearling High School
Whitehall, OH2004
Skills
- First Aid and CPR Certified
- Hospitality service expertise
- Communication skills
- Team standards
- Incident reporting
- Quality assurance
- Reporting and documentation
- Complaint resolution
- Sales expertise
- Patient Management
- Vital sign assessment
- Patient Care
- Teamwork
- Direct Patient Care
- Guest relations management
- Tableside Service
Timeline
Sales Consultant
ODaniel Motor Sales
2021.02 - Current
EMT-Basic
Parkview Whitley EMS
2019.07 - 2021.01
Childcare Provider
Max Fitness
2019.01 - 2019.07
Rural Carrier Associate
USPS
2013.12 - 2014.08
Server
Cooker Bar And Grille
2002.09 - 2006.08
Personal Trainer/membership services
Power Shack Fitness
EMT Basic Certification -
Ivy Tech Community College of Indiana
Personal Trainer Certification - undefined
Aerobics And Fitness Association of America (AFAA) Distance Education Center
GED - undefined
Whitehall Yearling High School
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