Annie Moss
Macon,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Subrogation Specialist
GEICO
09.1986 - 11.2023
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Streamlined case management for improved efficiency and faster claim resolutions.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
Salvage Specialist
GEICO, Government Employees Insurance
Macon, Georgia
01.2018 - 01.2022
- Maximized salvage value by effectively identifying and categorizing recoverable items.
- Enhanced operational efficiency with thorough documentation of salvaged materials and equipment.
- Collaborated with insurance adjusters to determine the proper valuation of recovered assets.
- Streamlined inventory management, implementing organization strategies for salvaged parts storage.
Claims Service Representative
GEICO
02.2016 - 01.2018
- Managed high-volume caseloads and prioritized tasks effectively to meet strict deadlines without compromising on quality or accuracy.
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
- Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Supported team members by sharing expertise and knowledge, fostering collaboration within the department.
- Streamlined workflow processes through regular reviews of current practices and implementation of improvements when necessary.
- Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
- Achieved positive results under pressure by successfully managing large workloads during peak seasons without sacrificing quality or attention to detail.
- Followed up with customers on unresolved issues.
Education
High School Diploma -
Northeast High School
Macon, GA08.1986
Skills
- Problem resolution solver
- Multi-tasker of job functions
- Computer typing
- Conflict Resolution
- Organizational skills
- Communication-Verbal and Written
- Customer Service
Accomplishments
This position required contact with the customer and other interested parties. To ensure that customers receive the maximum value for the damaged vehicle.
Additional Information
I was employed with GEICO (Government Employees Insurance Company) for 38 years, during this time. I received numerous awards and promotions due to my work performances. These functions can be used in my employment with your company.-
Custom
I was employed with GEICO (Government Employees Insurance) for 38 years,during this time,many positions and awards were obtained
References
References available upon request.
Timeline
Salvage Specialist
GEICO, Government Employees Insurance
01.2018 - 01.2022
Claims Service Representative
GEICO
02.2016 - 01.2018
Subrogation Specialist
GEICO
09.1986 - 11.2023
High School Diploma -
Northeast High School