Annie Napoli
305 Isanti Street, Duluth,MN
Summary
Public Health & Human Services Deputy Director continually striving to work in collaboration to effectively enhance service delivery and operational efficiency. Works to develop initiatives that improve community health. Experienced in establishing operating procedures and tracking and reporting processes, tools and information flows. Adept at leading teams, building relationships, and identifying opportunities. Successful at managing multiple priorities with a positive attitude. Ready to apply expertise and strengths to new role.
Overview
30
30
years of professional experience
Work History
Public Health & Human Services Deputy Director
Carlton County
02.2017 - Current
- Develop, implement, and oversee designated programs, services, contracts, and grants in compliance with federal, state, and county policies.
- Assist with overseeing personnel decisions, including hiring, onboarding, supervising, performance management, training, discipline, and employee relations.
- Assist in the development of the annual budget, and monitor revenues and expenditures in multiple program areas.
- Monitor quality assurance, performance measures, and program standards in designated areas.
- Participate in labor negotiations.
- Facilitate administration of services by directing activities and staff of designated program areas, including assigning and reviewing work.
- Track and analyze legislation impacting public health and human services.
- Collaborate and coordinate with state, regional, tribal, county, and community partners to plan for and ensure the effectiveness of provided supports and services.
- Address client and community concerns and complaints, develop solutions, and recommend appropriate actions.
- Serve on the Incident Command Team and respond during times of crisis or emergency in the county.
Disability Services/Social Services Supervisor
Carlton County
08.2006 - 02.2017
- Oversee disability services administrative procedures to meet objectives set by Carlton County Board and Director of Public Health & Human Services.
- Supervise and evaluate the job performance of staff to ensure quality services are provided and resources are used effectively.
- Establish and maintain relationships with the MN Department of Human Services, MN Department of Health, regional, county, school districts, and community partners to collaboratively meet community needs.
- Plan and administer budgets for a variety of disability services related program areas.
- Analyze legislation, bulletins, rules, and mandates to determine how the agency and community will be impacted.
Social Worker
Carlton County
11.1996 - 08.2006
- Interview clients and families, and complete assessments to determine services and supports to help meet identified needs.
- Support clients and families with empathy and compassion during difficult times.
- Educate clients and families on available community resources, connecting them with essential services such as housing assistance, financial aid, vocational services, or healthcare services.
- Serve on interdisciplinary teams, including special education providers, home care providers, vocational and employment personnel, to ensure coordination of services.
- Maintain accurate case documentation, ensuring compliance with regulatory standards, and facilitating informed decision-making by team members.
- Serve as guardian and representative payee for individuals in need of this level of support.
Carlton Program Director
Duluth Regional Care Center
07.1994 - 11.1996
- Oversee personnel decisions for the in-home support program serving Carlton County, MN, including interviewing, hiring, training, and evaluating employees.
- Establish in-home support schedules with employees and clients/families.
- Provide ongoing direction and leadership for in-home support program operations, including developing and monitoring client program plans, overseeing the annual budget, and completing program reports.
Education
Master of Social Work -
University of Minnesota - Duluth
Duluth, MN 05.2001 -
Bachelor of Arts - Political Science
University of Minnesota - Duluth
Duluth, MN 05.2001 -
Skills
Organizational Development
Budget Development
Program Development and Implementation
Teamwork and Collaboration
Process Improvement
Policies and Procedures
Strategic Planning
Timeline
Public Health & Human Services Deputy Director
Carlton County
02.2017 - Current
Disability Services/Social Services Supervisor
Carlton County
08.2006 - 02.2017
Master of Social Work -
University of Minnesota - Duluth
05.2001 -
Bachelor of Arts - Political Science
University of Minnesota - Duluth
05.2001 -
Social Worker
Carlton County
11.1996 - 08.2006
Carlton Program Director
Duluth Regional Care Center
07.1994 - 11.1996