ANNIE PHOMMATHAM
Fresno
Summary
Dynamic professional seeking a full-time position offering opportunities for growth and development. Leverages strong interpersonal skills, exceptional time management, and effective problem-solving abilities. Committed to delivering high-quality results in fast-paced environments with a proven track record of adapting to challenges and driving success. Eager to contribute to team objectives and enhance organizational efficiency through innovative solutions and collaborative efforts. Passionate about continuous learning and professional development in pursuit of excellence.
Overview
15
15
years of professional experience
Work History
Waitress
Yoshino Japanese, Restaurant
02.2012 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions and informed them of accurate waiting times.
- Customer questions were answered about hours, seating and menu information.
Sortation Associate
Amazon Warehouse
09.2019 - 02.2021
- Sort and stow packages to totes
- Pick and stage totes to the right location for Drivers to pick up
- Reset station
Retail Picker
Ulta Beauty Inc.
06.2018 - 04.2019
- Decant produces into totes
- Pulled orders quickly to maintain productivity goals
- Printed labels and package boxes
Receptionist
TAWANA MASSAGE SPA
12.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Clean and reset rooms
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma -
Washington Union
Fresno05.2011
Skills
- Customer Service
- Team Player
- Order selection and fulfillment
- Inventory stocking
- Cash handling
- Telephone communication and calendar organization
- Bilingual (Laotian)
- Problem-solving skills
- Professional communication
- Effective time management
- Dining experience facilitation
LANGUAGES
Laotian
Timeline
Sortation Associate
Amazon Warehouse
09.2019 - 02.2021
Retail Picker
Ulta Beauty Inc.
06.2018 - 04.2019
Waitress
Yoshino Japanese, Restaurant
02.2012 - Current
Receptionist
TAWANA MASSAGE SPA
12.2010 - 01.2012
Diploma -
Washington Union