Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANNIE REDFERN

Lyons,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused 911 Dispatcher bringing seven years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.

Experienced with leading and managing teams effectively. Utilizes strong leadership and organizational skills to maintain operational efficiency. Track record of effective conflict resolution and team collaboration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Sergeant and 911 Dispatcher

Toombs County Sheriff's Office
04.2022 - Current
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
  • Used radio, telephone and computer system to update first responders with new information
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

911 Dispatcher

Treutlen County Sheriff's Office
08.2018 - 05.2019
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
  • Used radio, telephone and computer system to update first responders with new information
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach

911 Dispatcher

Montgomery County Sheriff's Office
07.2017 - 08.2018
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
  • Used radio, telephone and computer system to update first responders with new information
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach

Jail Officer

Treutlen County Sheriff's Office
04.2016 - 07.2017
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations
  • Maintained records of prisoners' identification and charges
  • Searched prisoner cells and belongings for contraband and weapons
  • Performed head counts, checking cells for missing inmates

Correctional Officer

Georgia State Prison
Reidsville, Georgia
08.2015 - 03.2016

Detected potential threats and quickly defused conflicts.

Applied non-violent response tools and physical restraint during problematic situations.

Processed inmate intake and re-assignment by completing paperwork.

Observed inmate behavior to prevent crime, escape attempts and other dangerous activities

Education

GED -

Ogeechee Technical College
Statesboro, GA
01.2004

Skills

  • Decision Making
  • Emergency Assessment
  • Problem-Solving
  • Map Reading Abilities
  • Critical Thinking
  • Active Listening
  • Computer Skills
  • Documentation and Recordkeeping
  • Call Management
  • Works Well Under Pressure
  • Multitasking and Prioritization
  • Information Gathering and Relay

Certification

  • Basic Communications Officer, 2017, GPSTC
  • Basic Jailer Certification, 2016, Georgia Sheriff's Association

Timeline

Shift Sergeant and 911 Dispatcher

Toombs County Sheriff's Office
04.2022 - Current

911 Dispatcher

Treutlen County Sheriff's Office
08.2018 - 05.2019

911 Dispatcher

Montgomery County Sheriff's Office
07.2017 - 08.2018

Jail Officer

Treutlen County Sheriff's Office
04.2016 - 07.2017

Correctional Officer

Georgia State Prison
08.2015 - 03.2016
  • Basic Communications Officer, 2017, GPSTC
  • Basic Jailer Certification, 2016, Georgia Sheriff's Association

GED -

Ogeechee Technical College
ANNIE REDFERN