Annie Samuel-Etienne

• Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
• Developed product knowledge to provide tailored recommendations for clients' needs.
• Streamlined service processes, enhancing response times and customer satisfaction levels.
• Collaborated with cross-functional teams to improve service delivery workflows and efficiency.

• Administration: Overseeing the day-to-day operations of the facility, including managing budgets, financial planning, and ensuring compliance with relevant regulations and standards.
• Staff Management: Hiring, training, and supervising staff members to ensure high-quality care for residents. This may involve creating schedules, conducting performance evaluations, and fostering a positive work environment.
• Resident Care: Ensuring that residents receive appropriate care and support tailored to their individual needs. This includes coordinating medical services, organizing recreational activities, and addressing any concerns or complaints.
• Community Relations: Building and maintaining positive relationships with residents, their families, and the broader community. This may involve organizing events, participating in community outreach initiatives, and serving as a spokesperson for the facility.
• Financial Management: Managing the financial health of the facility, including budgeting, revenue generation, and expense control. This may involve developing financial projections, analyzing financial performance, and making strategic decisions to ensure the facility's long-term viability.

Advocacy: Advocating for the needs and interests of residents within the facility and in the broader community. This may involve participating in advocacy efforts at the local, state, or national level to promote policies and initiatives that benefit seniors and individuals receiving assisted living services.

• Conduct comprehensive assessments of families involved with the Department to determine the safety and well-being of children, utilizing established guidelines and protocols.
• Proven expertise in navigating child welfare and family complexities, handling sensitive cases with compassion and effectiveness.
• Maintain precise and current case records, encircling histories, assessments, progress reports, and legal documents, to facilitate decision-making and regulatory compliance.
• Demonstrated ability to collaborate with various stakeholders, including legal professionals, law enforcement, healthcare providers, and community organizations, to facilitate comprehensive support for clients under DCF supervision.
• Skilled in recognizing and responding to medical dynamics affecting clients.

• Conducted quality performance analysis and compliance services, per company Guidelines, Policies, and Workflow Procedures.
• Reported directly to the Chief Credit/Risk Officer, while Maintaining a 99% Quality Rate.
• Leading team meetings and participating in task prioritization.
• Ensuring all analysts are aware of procedural changes and policy updates.