Annie Sifontes
Miami
Summary
Dynamic healthcare professional with a proven track record at Cano Health, excelling in HIPAA compliance and operations management. Adept at coordinating referrals and enhancing patient satisfaction through effective communication and problem-solving. Committed to maintaining accurate patient records while fostering team collaboration to streamline processes and improve efficiency.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Referral Coordinator
Cano Health
Miami
07.2024 - Current
- Assisted in development of referral policies and procedures to improve efficiency.
- Ensured compliance with HIPAA regulations when handling patient information.
- Verified insurance coverage and obtained necessary pre-authorizations for services.
- Utilized electronic health record systems to manage patient data efficiently.
- Updated referring providers on changes or delays in specialist appointment scheduling.
- Maintained accurate records of all referrals and scheduled appointments.
- Coordinated patient referral process to ensure timely appointments with specialists.
- Managed incoming faxes related to referrals, authorizations, and other pertinent information.
- Participated in regular meetings with healthcare team members to discuss referral trends and challenges.
- Met coverage demands by establishing work schedules and assigning specific jobs.
- Coordinated patient referrals to ensure timely access to specialty care.
- Managed communication between patients and healthcare providers for referral updates.
- Scheduled appointments with specialists based on patient needs and availability.
- Maintained accurate records of referrals in the electronic health record system.
- Liaised with insurance companies to verify coverage for referred services.
- Educated patients about referral processes and answered their inquiries promptly.
- Collaborated with medical staff to streamline referral workflows and improve efficiency.
- Trained new staff on referral procedures and best practices for coordination.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Verified documents and associated records to catch and resolve discrepancies.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Implemented process improvements to enhance efficiency and effectiveness of the referral coordination system.
- Verified insurance eligibility and benefits for patients across multiple providers.
- Maintained detailed records of verification processes in electronic systems.
- Updated patient and insurance data and input changes into company computer system.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Front Desk Medical Receptionist
Pediatric Clinic
Kendall
01.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintain patient confidentiality and always take into account HIIPAA rules.
- IMS Electronic Health Record for Managing Team's Workflow and Patient Care experience.
- Responsible for greeting members, families, visitors, and employees in person and over the phone, updating medical insurance, collecting and tracking therapy plan of care documents, scheduling appointments, collecting co-pays, and general administrative support for the therapy department and administrative support for the clinic.
- Answered basic questions and provided information to patients and family members.
- Confirmed upcoming appointments with patients via phone or email reminders.
- Updated patient information in electronic health records system.
- Scanned documents into electronic health records system accurately.
- Answered telephone calls promptly, directing them to appropriate staff members.
- Verified insurance coverage and collected co-payments from patients.
- Ensured confidentiality of protected health information at all times.
- Scheduled appointments for patients using medical office software.
- Gathered information from patients, processed registration paperwork and collected payments.
- Protected patient data through strict compliance with HIPAA requirements.
- Scheduled patient appointments in EMR system.
Assistant Manager
RT Fulfillment/ NF Skin
Doral
03.2021 - 01.2024
- Pick and pack products for orders as needed (high volume orders) in a rapid manner.
- Quality control.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Print orders as needed (high quantity of orders).
- Generate end-of-the-day forms for each shipping service used.
- Keep Excel sheets updated with information of the day.
- Respond to emails (tracking, order information and requests product inquiries, etc.).
- Coordinate and supervise projects to be completed promptly.
- Order of supplies and products as needed.
- Inventory management.
- Enter data for the Returns and labeling process.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked with SaaS (Software as a Service) shipping platform managing daily orders.
- Rapid response to emails resolving any type of customer query about shipments, products, packaging, delivery times.
- Assisted in other departments when the employee was not available while also carrying out the responsibilities of my position in order to fulfill daily work tasks.
- Answered phone calls with immediate responses to customer queries and collected correct customer information.
- Assisted in verifying orders before being sent to ensure their correct fulfillment in the shortest possible time and reduce the margin of errors.
- Managed inventory, carefully keeping track of the amount of supplies used in the week and ordering when necessary.
- Worked directly with the company's software to assist with the billing area by creating invoices.
- Supported recruiting, training, and professional development efforts.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supervised team of employees, providing guidance and support for their professional development.
- Company Overview: Doral, FL
Education
Associate of Science - Nursing
Florida National University
Hialeah, FL 05.2025 - 04.2026
2023 - Certified Professional Coder
AAPC
10.2022 - 07.2023
GED -
Miami Dade College
Miami, FLSkills
- Cost Reduction
- Task Delegation
- Operations Management
- Policy Enforcement
- Problem-Solving
- Team Collaboration
- Multitasking
- Administration and Reporting
- Work Planning and Prioritization
- HIPAA Compliance
- Documentation oversight
- Continuing education
- Data Entry
- Data Verification
- Diagnostic Coding
- Appointment Scheduling
- Attention to Detail
- Insurance Verification
- Office Administration
- Notetaking and documentation
- Patient records oversight
- Data entry proficiency
- Physician authorizations
- Appointment scheduling
- Accurate documentation
- Follow-up coordination
- Healthcare systems
- Medical terminology knowledge
- HIPAA regulations
- Insurance verification
- Data collection
- Data verification
- Health record management
- Referral process optimization
- Customer service
- Team collaboration
- Data entry
- Referral tracking
Certification
Certified Professional Coder - Health Informatics (HI), 12/01/23, AAPC, Online
Personal Information
Title: Dynamic healthcare professional
Languages
- Spanish
- English, Fluent
- Spanish, Native
Keywords
- ICD-10-CM
- CPT
- HCPCS
- Microsoft Office
- Outlook
Timeline
Associate of Science - Nursing
Florida National University
05.2025 - 04.2026
Referral Coordinator
Cano Health
07.2024 - Current
Front Desk Medical Receptionist
Pediatric Clinic
01.2024 - Current
2023 - Certified Professional Coder
AAPC
10.2022 - 07.2023
Assistant Manager
RT Fulfillment/ NF Skin
03.2021 - 01.2024
GED -
Miami Dade College