ANNIE WATKINS
Milwaukee,USA
Summary
Dynamic Billing and Collections Manager at CNAC Finance with a proven track record in financial negotiation and conflict resolution. Successfully enhanced debt recovery efforts while maintaining high customer satisfaction. Skilled in data analysis and team building, driving operational efficiency and achieving retention targets through strategic coaching and relationship management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing and Collections Manager
CNAC Finance
Milwaukee, US
01.2023 - Current
- Initiated contact with customers to successfully resolve delinquent accounts, enhancing debt recovery efforts.
- Developed and negotiated payment plans, optimizing settlement outcomes for outstanding balances.
- Monitored accounts to identify and address potential payment issues, ensuring compliance with FDCPA guidelines.
- Led the retention team to exceed targets through strategic coaching and data-driven customer engagement.
- Managed payroll operations, ensuring accuracy and compliance, to improve efficiency.
- Closing Deals: The primary duty is to finalize sales, often after other salespeople have engaged with customers and established their needs.
Retention Sales Supervisor
Spectrum
Milwaukee, US
01.2018 - 11.2024
- Guided team to boost customer satisfaction and achieve retention goals.
- Evaluated data trends to optimize customer retention strategies.
- Applied deep insights into competitive landscape to negotiate successful renewals.
- Achieved observable advancement in retention through strategic use of customer service solutions.
- Exceeded targets by leading a skilled retention team with effective coaching strategies.
Collection /Payroll Supervisor
Americollect
Manitowoc, US
01.2013 - 03.2018
- Streamlined payroll processes to ensure precision and regulatory compliance.
- Led payroll team, increasing productivity via streamlined processes.
- Resolved payroll inaccuracies through effective cross-departmental collaboration.
- Collaborated with the accounting team to enhance overdue payment collection rates.
- Evaluated employee output, supporting notable increases in operational efficiency.
- Developed skills of collection agents through training sessions.
- Oversaw performance metrics of collection agents.
- Resolved advanced collection disputes.
- Established payment arrangements with clients.
- Offer consistent feedback to collection agents periodically.
- Conducted weekly coaching sessions to review agent performance.
- Facilitated recruitment processes for new collection agents.
Education
ASSOCIATE'S DEGREE - Human Resources Management
University of Phoenix
Remote, Arizona06-2026
FIRST AID AND CHOKING MEDICATION ADMINISTRATION -
LEAH (EVANGELINE) M VUKMIR
Redmond, WA02.2014
Skills
- Customer service
- Conflict resolution
- Payroll administration
- Data analysis
- Team building
- Employee training
- Financial negotiation
- Relationship management
- Professional risk manager
- Operational reporting
- Fraud prevention
- Loan processing
- Recruitment and hiring
- Chartered global management accountant (CGMA)
- Billing
- Negotiation
- Business development
- Problem-solving abilities
- Revenue generation
- Financial risk manager (FRM)
- Fundamental payroll certification
- Payment acceptance
- Enrolled agent (EA)
- Human resources
- Staff management
- Multitasking Abilities
- Remote video conferencing
- Ethical leadership
- Risk assessment
- Microsoft teams
Certification
- Fundamental Payroll Certification
- Certified Compensation Professional
- Certified Payroll Professional
- First Aid Certification
Timeline
Billing and Collections Manager
CNAC Finance
01.2023 - Current
Retention Sales Supervisor
Spectrum
01.2018 - 11.2024
Collection /Payroll Supervisor
Americollect
01.2013 - 03.2018
ASSOCIATE'S DEGREE - Human Resources Management
University of Phoenix
FIRST AID AND CHOKING MEDICATION ADMINISTRATION -
LEAH (EVANGELINE) M VUKMIR
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