Karen Rodriguez
Corpus Christi,TX
Summary
Detail-oriented and results-driven professional with excellent organizational, time management, and multitasking skills. Strong problem-solver with the ability to work effectively both independently and as part of a team. Excellent communication and customer service skills, with a proven ability to learn quickly and adapt to fast-paced environments. Dependable, professional, and committed to maintaining high standards while delivering quality results and building positive relationships with customers and colleagues.
Overview
42
42
years of professional experience
Work History
Accounts Receivable/ Billing/Collections Account Manager
Hazels Expedited Freight
Corpus Christi, TX
02.2021 - Current
- Managed collections process for overdue accounts, ensuring accurate records and timely follow-up to minimize financial loss.
- Utilized collection software to track payment arrangements and monitor account status.
- Maintained detailed records of collection activities, facilitating transparency and accountability in the collections process.
- Collaborated with internal teams to resolve account balance disputes and address discrepancies.
- Escalated complex cases requiring special attention to ensure timely resolution.
- Provided exceptional customer service while collecting overdue amounts from clients.
Office Manger
RSK transportation
Corpus Christi, Texas
06.2019 - 02.2020
- Managed daily office operations and ensured smooth workflow within RSK transportation.
- Coordinated schedules and meetings for management and staff, optimizing time management and communication at RSK transportation.
- Implemented office policies to enhance efficiency and streamline operations at RSK transportation.
- Assisted in budget preparation and monitored expenses for various departments
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements
- Organized company events and meetings, addressing all logistical details to enhance team engagement and collaboration.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
Front Office Secretary
Calallen ISD
Corpus Christi, Texas
07.2007 - 05.2019
- Managed front desk operations, greeting visitors to ensure positive first impressions.
- Coordinated appointment scheduling for staff and students, optimizing calendar management.
- Maintained accurate records for students and staff using school management systems.
- Assisted in organizing school events and meetings, contributing to successful execution of projects.
Store manager / outside sales
Pella Windows San Antonio
Corpus Christi, Texas
08.1999 - 06.2001
- Managed daily store operations while ensuring strict compliance with company policies.
- Trained staff to enhance customer service skills, resulting in improved satisfaction.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
- Reviewed customer feedback to identify and implement operational improvements, enhancing overall service quality.
- Coordinated visual merchandising to create engaging product displays that attracted customer interest.
- Created weekly work schedules to ensure adequate floor coverage within fiscal guidelines.
- Facilitated team meetings to address goals, challenges, and best practices.
Store manager /Buyer /Store manager/Buyer/Retail Sales Associate
New York Gold and Diamond
Houston, TX
01.1994 - 06.1998
- Managed inventory levels for jewelry and precious metals, reducing loss through strategic stock control.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Analyzed sales trends to pinpoint opportunities for enhancing store performance and driving sales growth.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
retail Floor Manager / buyer / Retail Sales
Dimensions In Fashion
Houston, TX
06.1984 - 01.1994
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed staff schedules and delegated tasks, improving overall team efficiency.
- Trained and mentored new employees on customer service standards and store policies.
- Conducted inventory checks, maintaining accurate stock levels and minimizing discrepancies.
- Collaborated with management to design promotional displays and optimize store layout for increased customer engagement.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Ensured cleanliness and organization of the sales floor for optimal customer presentation.
Education
Some College (No Degree) - Marketing /Business
University of Houston
Houston, TXSkills
- Collections management
- Dispute resolution
- Financial reporting
- Customer relationship management
- Inventory management
- Visual merchandising
- Team leadership
- Staff training
- Store operations
- Customer service
- Communication skills
- Problem solving
- Conflict resolution
- Team building
- Shift scheduling
- Hiring and training
- Merchandising strategies
- Retail operations
Timeline
Accounts Receivable/ Billing/Collections Account Manager
Hazels Expedited Freight
02.2021 - Current
Office Manger
RSK transportation
06.2019 - 02.2020
Front Office Secretary
Calallen ISD
07.2007 - 05.2019
Store manager / outside sales
Pella Windows San Antonio
08.1999 - 06.2001
Store manager /Buyer /Store manager/Buyer/Retail Sales Associate
New York Gold and Diamond
01.1994 - 06.1998
retail Floor Manager / buyer / Retail Sales
Dimensions In Fashion
06.1984 - 01.1994
Some College (No Degree) - Marketing /Business
University of Houston