Annie Chittavong
Lake Elsinore,CA
Summary
Efficient Cocktail Server with 5+ years of experience. Successfully increased overall bar sales through effective salesmanship and decreasing customer wait times through proactive service. Trained in micros use with exceptional service skills.
Overview
13
13
years of professional experience
Work History
Casino Chiprunner Server
Lake Elsinore Casino
Lake Elsinore, CA
01.2016 - 01.2022
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Communicated with guests to record orders and assess needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized bar area.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Exchanged legal currency for gambling chips and coin money.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Maintained excellent customer service
- Trained new employees for food and cocktail service within a casino setting as well as how to count chips and maintain accuracy within our banks when counting or exchanging to game players.
Office Medical Biller
MedAmerica Billing Services
Ontario, CA
05.2015 - 12.2016
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Trained new employees on multiple medical billing programs and data entry software.
Sales Floor Associate Cashier
DD's Discount Store
Corona, CA
08.2013 - 07.2014
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Supported efficient and timely replenishment of sales floor merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Department Manager
Hobby Lobby
Coralville, IA
08.2009 - 10.2013
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Medical Billing Diploma - Medical Billing
American Career College
Ontario, CA07.2015
Skills
- Food and Beverage Service
- Wine, Liquor, and Beer Service
- Food Preparation and Safety
- Valid Food Handlers Certification
- Order Accuracy and Delivery
- Service-Oriented
- High Volume Dining
- Transactions and Cash Handling
- Cleaning and Sanitizing
- Team Player
- Warm and Friendly
- Reliable and Responsible
Timeline
Casino Chiprunner Server
Lake Elsinore Casino
01.2016 - 01.2022
Office Medical Biller
MedAmerica Billing Services
05.2015 - 12.2016
Sales Floor Associate Cashier
DD's Discount Store
08.2013 - 07.2014
Department Manager
Hobby Lobby
08.2009 - 10.2013
Medical Billing Diploma - Medical Billing
American Career College