Anniecia Lafferty
Fort Worth
Summary
Adaptable professional with extensive experience in customer service operations in fast-paced environments. Recognized for strong problem-solving abilities and effective communication skills. Expertise in patient care and client interaction enhances service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Certified Medication Aide
Creative Healthcare Solutions
DeSoto
04.2024 - Current
- Administered medications according to established protocols and patient care plans.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Maintained accurate medication records and documentation for compliance purposes.
- Educated patients about medication usage and potential side effects clearly.
- Ensured cleanliness and organization of medication storage areas consistently.
- Maintained current knowledge of state regulations related to medication administration.
CNA
Desoto nurse & rehab
DeSoto
06.2023 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Documented patient care activities accurately in electronic health records.
- Communicated effectively with patients to provide emotional support and comfort.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Cashier
Raising Cane's Restaurants
Fort Worth
02.2023 - 04.2023
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Assisted customers with menu selections and explained food options clearly.
- Collaborated with team members to ensure smooth service during peak hours.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Promoted special offers and upselling opportunities to enhance customer satisfaction.
Shift Leader
Sonics Drive In
Fort Worth
01.2022 - 01.2023
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on menu items and customer service standards.
- Resolved customer complaints promptly to enhance dining experience.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed cash register operations and handled customer transactions accurately.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Western Hills HS
Fort Worth, TX06-2020
Skills
- Medication administration
- Vital sign monitoring
- Regulatory compliance
- Patient education
- Patient care assistance
- Medical records management
- Record keeping
- Time management
- Problem solving
- Customer service operations
- Reliability
Timeline
Certified Medication Aide
Creative Healthcare Solutions
04.2024 - Current
CNA
Desoto nurse & rehab
06.2023 - Current
Cashier
Raising Cane's Restaurants
02.2023 - 04.2023
Shift Leader
Sonics Drive In
01.2022 - 01.2023
High School Diploma -
Western Hills HS