Anniecia Murphy
New York,New York
Summary
IT support and technology risk professional with experience handling 100+ incidents and service requests daily, resolving access issues, and supporting vendor remote access under security procedures. Brings strong documentation habits, process discipline, and a focus on accuracy, compliance, and service-level support. Seeking an IT Audit or Technology Risk role.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Notary Loan Signing Agent
Independent Contrator
New York, New York
07.2021 - Current
- Verified signer identities and executed signature requirements for real estate and financial transactions, ensuring compliance and accuracy in refinance, CEMA, HELOC, and reverse mortgage packages.
- Reviewed loan packages pre- and post-signing to identify and resolve missing signatures and document discrepancies, minimizing potential delays in processing or funding.
- Clarified documentation requirements to clients and stakeholders, facilitating complete and accurate transaction execution.
- Maintained accurate, organized transaction records in accordance with applicable notary laws and established lender and title company requirements.
- Protected confidential financial and personal information while managing sensitive documents and time-sensitive transactions.
IT Triage Analyst
Heartland Dental
07.2023 - 05.2025
- Triaged and routed 100+ IT incidents and service requests daily through Heartlink, documenting issues, tracking status, and supporting adherence to service-level agreements (SLAs).
- Executed account resets, resolved account lockouts, and provisioned access to support identity and access management processes while ensuring compliance with access control procedures.
- Coordinated remote access for third-party vendors to perform server maintenance and updates, ensuring adherence to established security procedures and vendor access requirements.
- Supported system maintenance by checking and deploying software updates across remote servers in accordance with operational procedures.
- Maintained detailed incident records, troubleshooting steps, and resolution documentation to support traceability, operational reporting, and review.
- Trained new IT staff on standard operating procedures (SOPs), ticketing requirements, documentation practices, and escalation workflows to enhance team onboarding and operational consistency.
Help Desk - IT Content Creator
CourseCareers
02.2023 - 04.2023
- Developed PowerShell scripts to automate user account creation and role-based access assignments, enhancing accuracy and efficiency in user management.
- Provisioned virtual machine environments in Microsoft Azure and configured osTicket, enabling structured IT service management (ITSM) workflows.
- Configured Active Directory Domain Services in Windows Server 2019, including domain structures, organizational units (OUs), and Group Policy Objects (GPOs).
- Configured shared file structures and folder permissions using Principle of Least Privilege (PoLP), ensuring secure access control and compliance.
- Applied foundational IT administration practices involving user access, policy configuration, system setup, and permissions management.
Admin Assistant / Leasing Consultant
Benenson Funding Corporation
New York, NY
09.2015 - 04.2018
- Reviewed lease applications, background checks, and credit disclosures to ensure compliance with Fair Housing requirements and company policies.
- Processed rental payments and security deposits and supported ledger reconciliation and accurate financial recordkeeping.
- Facilitated communication with tenants regarding concerns and inquiries. and vendor communications, ensuring confidentiality and adherence to administrative procedures.
- Organized digital and physical records to enhance documentation completeness, information accuracy, and facilitate internal review.
- Managed administrative support for funding office operations and daily borrower correspondence.
- Prepared loan files, contracts, and closing documents for review and processing.
- Coordinated calendars, meetings, and follow-up tasks for lending staff.
Front Desk Coordinator / Leasing Assistant
Robert Half
03.2014 - 08.2015
- Entered and maintained leasing and tenant information in Yardi, ensuring data accuracy and integrity to support operational efficiency.
- Prepared monthly operational and financial summary reports using Excel functions to provide clear insights for decision-making.
- Protected confidential applicant information and personally identifiable information (PII) in accordance with applicable privacy procedures.
- Trained new administrative staff on workflows, documentation standards, and data entry procedures to enhance team capability.
Visitor Services Representative
Empire State Building
01.2007 - 09.2012
- Provided customer service and resolved visitor inquiries efficiently in high-volume operational environment.
- Facilitated visitor flow while adhering to building safety and operational procedures.
Education
CompTIA Security +, in Progress - Cybersecurity
Npower
Brooklyn, NY12-2026
Master of Science - Management
Argosy University
Phoenix, AZ05-2016
Skills
- Regulatory compliance
- PowerShell scripting
- Microsoft Azure services
- Active Directory management
- Group policy configuration
- Principle of least privilege management
- Osticket administration
- Excel proficiency
- Documentation management
- Detail-oriented
Certification
- Information Technology
- Google Cybersecurity
- Computer Hardware Basics
- Google AI
- Security+, CompTIA, in progress
Timeline
IT Triage Analyst
Heartland Dental
07.2023 - 05.2025
Help Desk - IT Content Creator
CourseCareers
02.2023 - 04.2023
Notary Loan Signing Agent
Independent Contrator
07.2021 - Current
Admin Assistant / Leasing Consultant
Benenson Funding Corporation
09.2015 - 04.2018
Front Desk Coordinator / Leasing Assistant
Robert Half
03.2014 - 08.2015
Visitor Services Representative
Empire State Building
01.2007 - 09.2012
CompTIA Security +, in Progress - Cybersecurity
Npower
Master of Science - Management
Argosy University