ANNIELI PAVON
Charlotte,NC
Summary
Versatile, motivated, and dedicated individual engaged in search for employment. Experience with high stress situations, meeting deadlines with minimal supervision and regularly exceeds productivity goals.
Overview
7
7
years of professional experience
Work History
Remote Bilingual Customer Service Representative
Yodice Law
Jersey City, US
05.2024 - 11.2024
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Coordinated multiple schedules using online calendaring system.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Coordinated and scheduled meetings and telephone conferences.
Customer Service Representative/Call Center Representative
North Hudson Community Action Group
Union City, US
01.2019 - 07.2022
- Collection of Patient Information/Demographics
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted with scheduling of medical and dental appointments for existing clients
- Assist patient with E-faxing prescriptions to desired pharmacy
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Remote Customer Service Representative
ACC Premiere
North Bergen, US
06.2017 - 06.2019
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Education
High School Diploma -
UNION CITY HIGH SCHOOL
Union City, NJ06.2014
Bachelor of Science - Criminal Justice
Colorado State University
Fort Collins, COSkills
- Personal assistant experience
- Call center
- Front desk
- Customer service
- Computer skills
- Communication skills
- Bilingual
- Court filing
- Criminal law
- Document drafting
- Case management
- Client communications
- Attention to detail
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Remote Bilingual Customer Service Representative
Yodice Law
05.2024 - 11.2024
Customer Service Representative/Call Center Representative
North Hudson Community Action Group
01.2019 - 07.2022
Remote Customer Service Representative
ACC Premiere
06.2017 - 06.2019
High School Diploma -
UNION CITY HIGH SCHOOL
Bachelor of Science - Criminal Justice
Colorado State University
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