Annika Biard
Litchfield Park,AZ
Summary
Detail-oriented operations professional with extensive experience in investigating complex financial cases and negotiating resolutions. Strong track record in evaluating risk exposure, ensuring compliance, and maintaining thorough documentation. Ready to leverage a solid foundation in claims adjusting to drive effective outcomes.
Overview
10
10
years of professional experience
Work History
Loan Workout Specialist / Assistant Vice President
Wells Fargo
Phoenix, USA
08.2025 - Current
- Investigate delinquent business financing accounts to determine root cause, risk exposure, and appropriate resolution strategies.
- Review financial statements, contracts, and supporting documentation to assess loss severity and repayment ability.
- Collaborate with legal, risk, and compliance teams on complex or disputed cases requiring deeper investigation.
- Negotiate repayment terms and settlements with customers and third parties.
- Maintain detailed case documentation and ensure adherence to regulatory requirements.
Mortgage Processor
Wells Fargo
Tempe, USA
10.2019 - 08.2025
- Reviewed and validated complex financial and legal documents to ensure accuracy and compliance.
- Identified discrepancies, investigated missing information, and resolved documentation issues.
- Managed a high‑volume pipeline while meeting strict timelines and quality standards.
- Served as escalation point for complex cases requiring deeper analysis and judgment.
Loan Recovery Specialist
Wells Fargo
Phoenix, USA
08.2017 - 09.2019
- Conducted investigations into delinquent accounts to determine cause, liability, and recovery options.
- Negotiated payment arrangements and settlements while balancing customer needs with risk mitigation.
- Documented findings, maintained compliance, and managed a high‑volume caseload.
Recruiter
Adecco Staffing
Phoenix, USA
06.2016 - 01.2017
- Managed candidate pipelines, conducted interviews, and evaluated qualifications.
- Ensured documentation accuracy and compliance with hiring standards.
Route Specialist
Innovel Solutions
Sacramento, USA
- Reviewed, verified, and maintained shipment documentation to ensure accuracy and regulatory compliance.
- Investigated discrepancies in routing or delivery records and coordinated resolution with cross‑functional teams.
Payroll Assistant
City of Oakland
Oakland, USA
- Processed payroll and maintained employee data with high accuracy.
Education
Bachelor of Arts - Communication
Sacramento State University
Sacramento, CA05-2015
Associate of Arts -
Ohlone College
Fremont, CASkills
- Claims Investigation & Documentation Review
- Liability Assessment
- Risk Analysis & Regulatory Compliance
- Negotiation Strategies
- Customer Communication & Conflict Resolution
- Workflow Management
- Data Analysis & Reporting
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Copilot
Timeline
Loan Workout Specialist / Assistant Vice President
Wells Fargo
08.2025 - Current
Mortgage Processor
Wells Fargo
10.2019 - 08.2025
Loan Recovery Specialist
Wells Fargo
08.2017 - 09.2019
Recruiter
Adecco Staffing
06.2016 - 01.2017
Route Specialist
Innovel Solutions
Payroll Assistant
City of Oakland
Bachelor of Arts - Communication
Sacramento State University
Associate of Arts -
Ohlone College