Maria Hernandez
Summerville,USA
Summary
Detail-oriented and analytical professional with experience in operations analysis, process improvement, compliance, and data-driven decision making within highly regulated and fast-paced environments. Proven ability to analyze complex data, identify operational issues and process gaps, support corrective actions, and collaborate with cross-functional teams to improve operational performance and efficiency. Strong background in documentation review, reporting, stakeholder coordination, issue resolution, and continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Loan Workout Associate Analyst
Wells Fargo
Charlotte, North Carolina
09.2025 - Current
- Analyze complex financial and operational data to identify trends, operational issues, process gaps, and risks requiring corrective action and process improvement.
- Review and validate agreements, supporting documentation, and system records to ensure compliance with company policies and regulatory requirements.
- Investigate discrepancies across multiple systems, validate documentation, determine root causes, and coordinate resolution with internal teams and external legal partners.
- Partner with internal stakeholders and external legal firms to identify process gaps, recommend improvements, and support corrective actions that enhance efficiency, compliance, and operational performance.
- Manage multiple priorities while maintaining quality, accuracy, and documentation standards in a highly regulated environment.
Bilingual Account Resolution Representative
Wells Fargo
Charlotte, North Carolina
01.2023 - 09.2025
- Investigated account discrepancies and analyzed customer account data to determine appropriate resolution strategies.
- Applied company policies and regulatory requirements to ensure compliance and minimize operational risk.
- Resolved complex customer issues through detailed research, documentation review, and problem-solving.
- Negotiated solutions while balancing customer needs with company requirements and procedures.
- Maintained accuracy and documentation standards while managing a high-volume workload.
Learning Trainer
Amazon
Charlotte, North Carolina
08.2022 - 01.2023
- Trained and mentored employees on operational procedures, quality standards, and compliance requirements.
- Monitored training effectiveness and identified opportunities for process improvement.
- Partnered with leadership teams to support operational initiatives, performance goals, and process improvement efforts.
- Ensured adherence to company procedures, safety standards, and operational requirements.
- Created training materials and documentation to support workforce development and consistency.
Warehouse Associate
Amazon
Charlotte, North Carolina
04.2020 - 08.2022
- Processed and packed customer orders according to established procedures and quality standards.
- Verified order accuracy and product condition before shipment to ensure customer requirements were met.
- Followed strict safety, quality, and operational procedures in a fast-paced production environment.
- Supported inventory control activities while maintaining accuracy and attention to detail.
- Assisted team operations and special projects while adapting to changing priorities and workload demands.
Office Coordinator
USTT
Charlotte, North Carolina
05.2019 - 03.2020
- Coordinated with management, HR, and payroll teams to ensure process compliance and issue resolution.
- Supported operational efficiency through reporting, administrative coordination, and process improvement initiatives.
- Tracked process changes and maintained comprehensive records to ensure compliance and support operational integrity.
- Compiled, analyzed, and maintained operational data using Excel to support reporting, documentation accuracy, and process compliance.
Education
Bachelor of Science - Psychology
Universidad Yacambu
Venezuela05-2020
High School Diploma -
Instituto Coromoto
Venezuela07-2015
Skills
- Operations Analysis
- Data Analysis & Validation
- Process Improvement
- Root Cause Analysis
- Continuous Improvement
- Operational Performance
- Issue Resolution
- Cross-Functional Collaboration
- Regulatory Compliance
- Reporting & Documentation Review
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Loan Workout Associate Analyst
Wells Fargo
09.2025 - Current
Bilingual Account Resolution Representative
Wells Fargo
01.2023 - 09.2025
Learning Trainer
Amazon
08.2022 - 01.2023
Warehouse Associate
Amazon
04.2020 - 08.2022
Office Coordinator
USTT
05.2019 - 03.2020
Bachelor of Science - Psychology
Universidad Yacambu
High School Diploma -
Instituto Coromoto