Maria Hernandez
Summerville,SC
Summary
Detail-oriented and analytical professional with experience in data analysis, process improvement, compliance, and cross-functional operations within highly regulated environments. Proven ability to analyze complex data, identify risks, support decision-making, and enhance operational performance. Experience in training, documentation, and stakeholder collaboration. Adaptable professional focused on continuous improvement, operational excellence, and delivering results in dynamic environments.
Overview
7
7
years of professional experience
Work History
Loan Workout Associate Analyst - Legal Remedies
Wells Fargo
Charlotte, NC
09.2025 - Current
- Analyze complex financial and operational data to support decision-making and recovery strategies
- Review, validate, and reconcile data across multiple systems ensuring accuracy and compliance
- Identify inconsistencies, risks, and process gaps, contributing to continuous improvement initiatives
- Collaborate with internal teams and external partners to resolve issues in a highly regulated environment
- Manage multiple cases simultaneously while maintaining accuracy, timelines, and documentation standards
Bilingual Account Resolution Representative
Wells Fargo
Charlotte, NC
01.2023 - 09.2025
- Investigated and resolved account discrepancies, ensuring compliance with internal policies and regulations
- Communicated complex information clearly to customers and stakeholders
- Negotiated solutions while maintaining a customer-focused and results-driven approach
- Demonstrated strong problem-solving and conflict resolution skills
- Attended training sessions regularly in order to stay abreast of new policies, procedures, and technologies
Learning Trainer
Amazon
Charlotte, NC
08.2022 - 01.2023
- Developed and delivered training programs for new hires and employees
- Conducted orientations to familiarize new hires with company policies, procedures, and expectations
- Created engaging learning materials and monitored training effectiveness
- Partnered with leadership to improve training processes and team performance
- Ensured adherence to company procedures and operational standards
Warehouse Associate
Amazon
Charlotte, NC
04.2020 - 08.2022
- Assembled and packed orders according to customer specifications
- Followed strict quality control and safety standards in operations
- Inspected shipments to ensure accuracy and compliance with specifications
- Supported team operations in a fast-paced environment
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
Prep Cook
Crowne Plaza
Charlotte, NC
09.2019 - 03.2020
- Monitored inventory levels and executed stock rotation strategies to minimize waste and enhance product quality
- Established workstation configurations prior to opening to enhance operational efficiency
- Followed strict safety and sanitation standards
Office Coordinator
USTT
Charlotte, NC
05.2019 - 09.2019
- Compiled data, tracked changes, and created reports in Excel spreadsheets
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules
- Coordinated with HR and payroll ensuring process compliance
Education
Bachelor of Science - Psychology
Universidad Yacambu
San Cristobal, VenezuelaHigh School Diploma -
Instituto Coromoto
San Cristobal, Venezuela07-2015
Skills
- Data Analysis & Reporting
- Process Improvement & Optimization
- Quality Assurance & Compliance
- Risk Assessment & Issue Resolution
- Cross-Functional Collaboration
- Training & Development
- Documentation & SOP Creation
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Operational Systems & Data Validation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Loan Workout Associate Analyst - Legal Remedies
Wells Fargo
09.2025 - Current
Bilingual Account Resolution Representative
Wells Fargo
01.2023 - 09.2025
Learning Trainer
Amazon
08.2022 - 01.2023
Warehouse Associate
Amazon
04.2020 - 08.2022
Prep Cook
Crowne Plaza
09.2019 - 03.2020
Office Coordinator
USTT
05.2019 - 09.2019
High School Diploma -
Instituto Coromoto
Bachelor of Science - Psychology
Universidad Yacambu