Annika Cervantez
San Antonio,TX
Summary
Experienced with driving animal wellness and customer satisfaction at Petco. Excelled in team motivation and policy implementation, achieving significant improvements in store operations. Skilled in customer service and knowledge about what pet parents need for their pets.
Overview
6
6
years of professional experience
Work History
Operations Leader
Petco
04.2021 - Current
- Ensured that the animals were being well taken care of and partners are following policies and procedures.
- Opening and closing of the store.
- Maintained store cleanliness and organization.
- Training new partners or new materials to partners.
- Certified in dog and cat health and wellness, making a key contributor to assisting guests with pet products.
- Provided assistance to customers in locating essential items for pets such as dogs, cats, birds, fish and reptiles, Etc.
- Helping with stocking the shelves and inventory
- Setting planograms
- Being able to see when an animal needs to go to the vet.
- Deescalating customer complaints.
Team Member
Chick-fil-A
01.2020 - 01.2021
- Drive thru order taker
- Mobile runner
- Bagger
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained exceptional productivity with a high volume of orders.
Team Member
McDonald's
06.2019 - 08.2019
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Operated drive-thru window, ensuring accuracy of orders in bags.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Team Member
Schlotzsky's
03.2019 - 04.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned about food handling
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Science - Veterinary Science
Arizona State University
Tempe, AZ05-2026
Associate of Science - Biology
Northwest Vista College
San Antonio05-2024
Skills
- Collaboration and teamwork
- Goal Orientation
- Planning and Organizing
- Diplomacy
- Flexibility
- Motivating teams
- Influencing others
- Priority management
Timeline
Operations Leader
Petco
04.2021 - Current
Team Member
Chick-fil-A
01.2020 - 01.2021
Team Member
McDonald's
06.2019 - 08.2019
Team Member
Schlotzsky's
03.2019 - 04.2019
Bachelor of Science - Veterinary Science
Arizona State University
Associate of Science - Biology
Northwest Vista College
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