Annika Cooke
Stroudsburg,PA
Summary
Demonstrates strong communication and teamwork skills. Works well under pressure and stays organized. Skilled in working in a high-volume restaurant environment while attending to customers' needs.
Overview
7
7
years of professional experience
Work History
Hostess/Food Runner
Sarah Street Bar & Grill
Stroudsburg, PA
12.2019 - Current
- Greeted and seated guests while managing a reservation system for an optimal dining experience and efficient table turnover.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Trained new staff on customer service protocols and restaurant policies.
- Delivered food orders to guests quickly and provided them with any other requests.
- Worked with kitchen staff to prepare food for customers and checked for correct food presentation.
Customer Support/Document Filer
Pocono Pool and Spa
Cresco, PA
05.2023 - 10.2023
- Managed inbound calls, ensuring timely and accurate responses to customer inquiries.
- Utilized Excel software to track interactions and maintain detailed customer records for follow-up actions.
- Resolved customer complaints efficiently, implementing solutions to enhance satisfaction rates.
- Organized and maintained digital and physical filing systems for efficiency.
Education
Associate of Arts - Criminal Justice
Northampton Community College
Bethlehem, PA12-2026
Skills
- Food running
- Safe food handling
- Sanitation practices
- Customer service
- Table management
- Phone etiquette
- Patience and empathy
- File organization
Timeline
Customer Support/Document Filer
Pocono Pool and Spa
05.2023 - 10.2023
Hostess/Food Runner
Sarah Street Bar & Grill
12.2019 - Current
Associate of Arts - Criminal Justice
Northampton Community College