Annika Geiger
Valatie
Summary
Dynamic professional with proven expertise in customer service and strong multitasking, honed at Harvest Smokehouse and Jiminy Peak Mountain Resort. Excelled in fostering team collaboration and enhancing guest experiences through exceptional service and problem-solving skills. Demonstrated ability to maintain composure and promote positive environments, achieving significant improvements in customer satisfaction.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Harvest Smokehouse
05.2023 - 12.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Ski Instructor
Jiminy Peak Mountain Resort
10.2022 - 04.2025
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
Education
High School Diploma -
Accelus Academy
Online06-2025
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cash handling
- Positive attitude and enthusiasm
- Problem-solving
Certification
- First Aid Certification - American Red Cross.
- Snowsport Instructor Certifications– Professional Ski Instructors of America and American Association of Snowboard Instructors.
Timeline
Waitress
Harvest Smokehouse
05.2023 - 12.2025
Ski Instructor
Jiminy Peak Mountain Resort
10.2022 - 04.2025
High School Diploma -
Accelus Academy