Annika Mathison
Phoenix,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Caribou Coffee
06.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Food Service Worker
Noodles & Company
10.2020 - 06.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
Education
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZ04.2026
Skills
- Menu Memorization
- Soft Selling
- Food Preparation
- Up-Selling
- Opening and Closing Duties
- Coffee Expertise
- Espresso Machine Operation
- Cash Handling
- Team Leadership
Volunteer at Arizona Humane Society
I decided to start volunteering at an animal shelter here in Arizona because of my love for animals. Along with this, I want to help be the change within the problem of animal neglect and abuse and help change this toxic cycle for these animals. It is very important to me that I help these animals feel loved and cared for after everything they have endured.
Additional Information
I have a lot of experience being a barista as seen above, as I have been working at a Caribou Coffee shop back at home in Minnesota for over two years. As a lover of coffee, I have greatly enjoyed being a barista. I am hoping I can continue to strengthen my barista skills here in Phoenix, Arizona! It's important to me to make special connections with every customer I take care of.
Timeline
Barista
Caribou Coffee
06.2021 - Current
Food Service Worker
Noodles & Company
10.2020 - 06.2021
Bachelor of Science - Justice Studies
Grand Canyon University