ANNIKA MELENDEZ
Summary
Results-driven banking professional with nearly seven years of banking experience and a proven record of building client relationships, identifying financial solutions, and driving branch performance. Consistently achieved and exceeded sales and referral goals, including multiple months at Leader’s Circle tier performance. Recognized by management for strong client service, relationship-building, and business development contributions. Currently pursuing a Bachelor of Science in Finance with a long-term focus on relationship management, wealth management, and advisory services.
Overview
13
13
years of professional experience
Work History
Universal Banker
Citi
Larchmont
05.2024 - Current
- Consistently met and exceeded monthly sales and referral goals, achieving the leaders circle tier of performance targets across consecutive months.
- Develop and deepen relationships with consumer and affluent clients through personalized financial conversations and solution-based recommendations.
- Identify opportunities for deposit growth, lending solutions, wealth referrals, and digital banking adoption.
- Recognized by management for strong performance, client experience, and contribution to branch objectives.
- Maintain adherence to regulatory requirements, operational controls, and risk management procedures.
Associate Banker (Market Expansion)
JPMorgan Chase
10.2019 - 07.2024
- Built and strengthened customer relationships through needs-based conversations and financial guidance.
- Educated clients on banking products, services, and digital banking tools.
- Supported branch growth through referral generation and exceptional client service.
- Maintained compliance with operational procedures, regulatory requirements, and customer privacy standards.
Front Desk Agent
Cambria Hotel
09.2017 - 06.2022
- Delivered exceptional customer service in a fast-paced hospitality environment.
- Managed guest relations, issue resolution, reservations, and administrative support.
- Built strong communication and relationship-management skills through daily client interaction.
Office Manager
Riverbay Corporation
06.2013 - 11.2015
- Oversaw administrative operations and departmental support functions.
- Coordinated schedules, workflow processes, and office procedures.
- Supported organizational efficiency while maintaining professionalism and confidentiality.
Education
Bachelor of Science - Finance
Western Governors University
Skills
- Relationship Management
- Retail Banking
- Financial Needs Analysis
- Sales & Referral Generation
- Client Acquisition
- Affluent Client Service
- Consumer Lending
- Wealth Referrals
- Risk & Controls
- Regulatory Compliance
- Branch Operations
- Client Retention
Websites
Professional Development
- FINRA SIE (Planned)
- Series 6, 63, 65/66 (Planned)
Timeline
Universal Banker
Citi
05.2024 - Current
Associate Banker (Market Expansion)
JPMorgan Chase
10.2019 - 07.2024
Front Desk Agent
Cambria Hotel
09.2017 - 06.2022
Office Manager
Riverbay Corporation
06.2013 - 11.2015
Bachelor of Science - Finance
Western Governors University