Annika Miller
Costa Mesa,CA
Overview
4
4
years of professional experience
Work History
Kids Club Associate
EOS Fitness
Santa Ana, CA
02.2024 - Current
- Manage reservations and check-ins, ensuring timely and accurate processing
- Maintain club cleanliness and sanitation to uphold health standards
- Answer phone calls, providing information and resolving inquiries
- supervise multiple children, ensuring their safety and engagement
- Maintained accurate safety and attendance records.
Front Desk Associate
Equinox Sports Club OC
08.2023 - Current
- Served as first point of contact for new visitors.
- Collected payments for services and updated accounts to reflect new balances.
- Remained calm, resourceful, and proactive while resolving complex issues.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
- Greeted visitors and provided general information about organization.
- Welcomed visitors and conducted tours to highlight features and answer questions.
- Helped guests with individual needs, offering information and assistance with issues. Answering questions and giving information about the club and memberships
Swim Team Coach
Waterworks Aquatics
Irvine, CA
02.2022 - 07.2023
- Instructed swim drills to groups of 30-35 from 5-13 years old, enhancing their techniques and confidence.
- Developed comprehensive lesson plans to meet diverse skill levels and goals.
- Scheduled lunch and break times
- communicated effectively with parents, setting clear goals and providing progress updates
Swim Instructor
Waterworks Aquatics
07.2021 - 07.2023
- Represented facility professionally in appearance, demeanor and teaching style.
- Taught swimming techniques to students of various ages and skill levels.
- Communicated effectively with parents regarding their child's progress and areas for improvement.
- Prepared equipment such as kickboards, floatation devices, or instructional toys before each class session.
- Increased participant enrollment through referrals and other marketing activities.
- Boosted wellness and goal achievement by offering support and answering patrons' questions.
Store Associate
In N Out Burger
02.2020 - 06.2021
- Built positive relationships with customers, answering questions about products and services.
- Provided top-notch customer service, enhancing shopping experiences and increasing repeat business.
- Handled customer complaints and resolved issues for customer satisfaction.
- Organized, stocked and maintained inventory room.
- Retrieved, lifted and carried items from shelves and floor stacks.
- Processed cash and credit transactions using POS system.
Education
Associate of Science - Diagnostic Medical Sonography
Orange Coast College
Costa Mesa, CA05.2027
Free Chapel College Leadership Certification Program
Irvine, CA05.2024
Highschool Diploma -
Home Education
Costa Mesa, CA05.2021
Skills
- Customer Service
- Communication
- Adaptability
- Attention to detail
- Patience
- Problem Solving
- Multitasking Abilities
Timeline
Kids Club Associate
EOS Fitness
02.2024 - Current
Front Desk Associate
Equinox Sports Club OC
08.2023 - Current
Swim Team Coach
Waterworks Aquatics
02.2022 - 07.2023
Swim Instructor
Waterworks Aquatics
07.2021 - 07.2023
Store Associate
In N Out Burger
02.2020 - 06.2021
Associate of Science - Diagnostic Medical Sonography
Orange Coast College
Free Chapel College Leadership Certification Program
Highschool Diploma -
Home Education