ANNIKA OLSON
Sturgeon Bay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Waitress
Island Fever Rum Bar & Grill
05.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Sales Associate
Barefoot
10.2023 - 05.2024
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
Waitress
Morning Glory Restaurant
09.2022 - 07.2023
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Enjoy collaborating with other servers and working as part of a team.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Sales Associate
Ecology Sports
05.2022 - 09.2022
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Organized displays and stocked shelves to draw customers' attention to specific items.
Marina Staff Member
SkipperBud's Quarterdeck Marina
05.2021 - 10.2021
- Collected cash payments from customers, charged purchases to customers' credit cards and provided customers with receipts
- Prepared daily reports of fuel, oil and accessory sales
- Maintained presentable, professional customer areas with regular attention to parking lots, offices and restrooms.
- Assisted with boat launching and docking, ensuring a smooth and stress-free experience for guests.
Hostess
Sonny's Italian Kitchen & Pizzeria
06.2017 - 10.2021
- Anticipated guest needs for personalized and seamless service
- Monitored dining area to track seating availability, service and occupancy.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Used cash registers and credit card machines to cash out customers.
Education
Interior Design
University of Minnesota
Minneapolis, MN2028
Interior Design
Iowa State University
Ames, IA2027
High School -
Sturgeon Bay High School
Sturgeon Bay, WI06.2023
Skills
- Team collaboration
- Calm demeanor
- Problem-solving
- Customer relations
Custom
- Jolene McMahon, (920) 639-3429, jmcmahon12@hotmail.com
- Laura Peterson, (920) 559-0577, lpeterson@pinkertlawfirm.com
- Candy Jeanquart, (920) 559-7322, cljeanquart@sturgeonbaywi.org
Timeline
Sales Associate
Barefoot
10.2023 - 05.2024
Waitress
Island Fever Rum Bar & Grill
05.2023 - Current
Waitress
Morning Glory Restaurant
09.2022 - 07.2023
Sales Associate
Ecology Sports
05.2022 - 09.2022
Marina Staff Member
SkipperBud's Quarterdeck Marina
05.2021 - 10.2021
Hostess
Sonny's Italian Kitchen & Pizzeria
06.2017 - 10.2021
Interior Design
University of Minnesota
Interior Design
Iowa State University
High School -
Sturgeon Bay High School
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