Over a decade of experience in operations, business administration, and processes. A proven record of broad business goals, objectives, and accomplishments in building and leading a diverse team of 13 people with different cultural backgrounds. Motivated by continuous growth and learning, leveraging critical thinking and intentional collaboration for the global team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A strong advocate for Diversity, Equity, and Inclusion.
Hi, I’m
Annika Ordenana
Queens,NY
Summary
Overview
19
years of professional experience
1
Certificate
Work History
Bluefors Inc.
Operations Manager
01.2021 - Current
Job overview
- Developing procedures to improve operational quality and efficiency for a team of 13. Establish workflow processes, monitor daily productivity, and implement modifications to improve the overall performance of the team.
- Establishing and developing company processes, writing and maintaining procedures and internal instructions.
- Substitute for General Manager when absent.
- Developing and maintaining successful relationships with vendors, suppliers, and contractors.
- Managing talent acquisition processes: writing open position ads, application reviews, candidates pre-scaling, and interviewing. Making hiring decisions and final offers.
- Leading hiring, onboarding, and training for new hires.
- Managing Health plan updates and annual renewals (medical, dental, and vision), Worker's compensation, PFL and DBL insurance renewal, and yearly audits.
- Managing bookkeeping and all accounts and transactions in QuickBooks, responsible for A/R and A/P, reconciliations, and monthly depreciations.
- Coordinating with company CPA annual tax returns and financial statements, state registrations, sales taxes, and wages in different states.
- Skilled at working independently and collaboratively in a team environment. Participate in team projects, and demonstrate an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement using critical thinking to break down problems, and evaluating solutions that lead the decisions making.
- Substitute for General Manager when absent.
Transform Electrical Contractors Inc.
Office Manager
04.2019 - 12.2020
Job overview
- Managed day-to-day procedural and operational issues.
- Reviewed and approved client, and vendor contracts and insurance requirements. Managed all proposals, change orders, and purchase orders
- Coordinated with owner regarding growth & expansion plans, hiring, and procedural change.
- Managed (AP/AR) all billing and invoices in company systems and customer's extranet.
- Processed payroll and managed payroll and all HR-related instructions and reports.
- Managed inventory and supply chain operations to guarantee timely and accurate delivery of goods and services.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for the company database. Reconciled all bank accounts monthly in QuickBooks.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep the business operating within budget.
Freddy O. Designs DBA Adamant Gold
Co-Founder and Vice President
06.2015 - Current
Job overview
- Planned and created all products and pricing on the Adamantgold.com website. Produced all content and photos for the website and designed the website in close cooperation with our web designer.
- Head user of WordPress and WooCommerce.
- Maintaining all the product uploads and price updates on the website
- Managing the production process from scratch until the piece is delivered to the customer.
- In charge of creating content, pictures, and videos of new products and designs using Shutter Stream 360 and 360 View Creator.
- Managing customer service and assistance and actively involved in creating new customer relationships.
- Monitoring industry trends, keeping current on the latest changes and competition in industry.
- Evaluating product development strategies and preparing alternative approaches to goal achievement.
Blue 1 Oy
Traffic Controller and Crew Controller
05.2005 - 12.2014
Job overview
- Maintained the traffic program for the next seven days and planned the aircraft rotation with the best possible performance, regularity, and punctuality in mind.
- Monitored current and forecasted weather status.
- Monitored technical status and aircraft availability in close cooperation with Maintenance Control.
- Monitored aircraft movements, and observed the weather and other possible factors that could affect daily operations. Took immediate actions as required when any flights were delayed.
- Provided operational statistics for management use.
- Assisted the Pilot in flight preparation and monitored that an ATS flight plan was filed for each flight.
- Communicated with the crew about any items that may affect safety, flight continuation, diversion, or termination of a flight.
- Initiated relevant procedures in the event of an emergency.
- Established collaboration between flight crew, flight planning, and ground handling.
- Monitored crew status and made all necessary arrangements complying with all duty time limitations and rest requirements.
- Performed crew control functions when the Crew Controller was not present.
- Ensured EASA-FTL and Company OM-A legalities of crew members' duty rosters.
- Monitored that applicable CLA (Collective Labour Agreement rules) met in rosters, as well as in operative aspects.
Education
Questrom School of Business, Boston UniversityBoston, MA
MBA from Business Administration and Management
01.2024
University Overview
Haaga-Helia University of Applied SciencesHelsinki, Finland
BBA from Marketing and Internal Communications
06.2005
University Overview
Tietgen Business SchoolOdense
BBA from Logistics, Materials And Supply Chain Management
05.2004
University Overview
Malmi Business CollegeHelsinki, Finland
Vocational Qualifications in Business from Marketing
01.2002
University Overview
Skills
- Critical Thinking
- Problem-Solving
- Teamwork
- Microsoft Office
- Multitasking
- Customer Service
- Communication
- Analytical Skills
- Organization Skills
- Financial Analysis and Accounting
- Project Management
- Business Administration
Certification
DIGITAL MARKETING: CUSTOMER ENGAGEMENT, SOCIAL MEDIA, PLANNING & ANALYTICS
EMERITUS, September 2019
Timeline
Operations Manager
Bluefors Inc.
01.2021 - Current
Office Manager
Transform Electrical Contractors Inc.
04.2019 - 12.2020
Co-Founder and Vice President
Freddy O. Designs DBA Adamant Gold
06.2015 - Current
Traffic Controller and Crew Controller
Blue 1 Oy
05.2005 - 12.2014
Questrom School of Business, Boston University
MBA from Business Administration and Management
Haaga-Helia University of Applied Sciences
BBA from Marketing and Internal Communications
Tietgen Business School
BBA from Logistics, Materials And Supply Chain Management
Malmi Business College
Vocational Qualifications in Business from Marketing
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