ANNI KAYE MORRIS
Brooklyn,New York
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Faith Apostolic Tabernacle
11.2023 - Current
- Participate in staff planning meetings, compose correspondence for pastoral staff, keep accurate records, maintain master calendar of events, prepare and maintain annual reports, maintain schedule of appointments for the pastor, and make phone calls as directed by pastoral staff.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Teacher- Grade 2
Chester Primary School
10.2019 - 12.2019
- Subjects: Language Arts, Mathematics, Health and Family Life Education
Teacher- Grade 7-8
Walkerswood All Age School
01.2019 - 04.2019
- Subjects: Business Basics, Health and Family Life Education, Social Studies
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Supported student physical, mental, and social development using classroom games and activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Customer Service Representative
Collective Solution BPO Ltd
10.2018 - 11.2018
- Core responsibilities: resolve customer complaints, and transfer customers to relevant departments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Voluntary Worker
Jeep School Feeding Programme, Rural Agricultural Development Authority (RADA)
05.2014 - 12.2015
- Core Responsibilities: produced pastries and fruit juices, distribution of the products to schools in the area.
Substitute Teacher – Class 1-5
Edgehill School of Special Education
09.2013 - 12.2013
- Subjects: Home Economics, Basic Information Technology, Basic Needle Work, 4H Club Team Leader
SubstituteTeacher – Grade 7-9
Moneague Primary and Junior High School
04.2013 - 06.2013
- Subjects: Home & Family Management, Science
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assigned, explained, and graded homework.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Education
School Leaving Certificate -
Ferncourt High School
Diploma in Teaching (Home Economics) -
Mico University College
01.2007
Skills
- Excellent Customer Service Skills
- Confidentiality handling
- Proofreading
- Deadline-oriented
- Professional and mature
References
Available on request
Timeline
Administrative Assistant
Faith Apostolic Tabernacle
11.2023 - Current
Teacher- Grade 2
Chester Primary School
10.2019 - 12.2019
Teacher- Grade 7-8
Walkerswood All Age School
01.2019 - 04.2019
Customer Service Representative
Collective Solution BPO Ltd
10.2018 - 11.2018
Voluntary Worker
Jeep School Feeding Programme, Rural Agricultural Development Authority (RADA)
05.2014 - 12.2015
Substitute Teacher – Class 1-5
Edgehill School of Special Education
09.2013 - 12.2013
SubstituteTeacher – Grade 7-9
Moneague Primary and Junior High School
04.2013 - 06.2013
School Leaving Certificate -
Ferncourt High School
Diploma in Teaching (Home Economics) -
Mico University College
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