Annikki McCord
Rochester Hills,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting high customer satisfaction through educating the customers about a company and/or program. Top notch customer service representative.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
State Farm
08.2022 - Current
- Accept payments, answer phones, greets customers, arranges appointments for owner and agents in the office, runs lead list report, and sends out late notifications.
- Perfect at working independently and collaboratively in a team environment.
Graphic Design Intern
DataWare, Inc.
08.2020 - 10.2020
- Designed graphics 5 promotions for Social Media such as: Facebook, Instagram, Twitter and LinkedIn. I had to change each to accommodate the size for each of the social media platforms.
- Used Adobe Photoshop, Adobe Illustrator and Adobe InDesign to develop new images.
- Assisted with design of internet promotions by producing basic layouts, selecting colors and tracking down appropriate images.
- Promoted company's attendance at an event by designing promotion materials such as a digital invitation.
Research Consultant
RDA Group
07.2010 - 09.2013
- Phone Survey Representative
- Verified statistics for Global Automotive Study.
- Data entry for surveys.
Owner
MRIS
02.2005 - 01.2012
- Sold promotions, created the visuals for web designs and flyers, wrote website content for three websites, wrote content for flyers, and organized a grand opening for Chiropractic Care: $800 Prize Drawing and Canned Food Drive for Lighthouse of Oakland County.
- Consulted with customers to assess needs and propose appropriate solutions.
- Established foundational processes for business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Marketing Manager
Lease Corporation of America
08.2002 - 02.2005
- Created promotions, email communications, and an advertisement, and wrote content for company website and all 50 promotions.
- Designed advertisement for lease broker (LCA did not buy advertising until this.) Created first email marketing campaign materials, earning $500K in revenue in less than 3 quarters.
- Saved $56K in printing expenses (went from $85K to $29K), and increased sales volume by $993K, or 5% over prior year.
Education
Bachelor of Arts - Graphic Design
4.2025
GPA: 3.8
Social Media
03.2013
Master of Business - Marketing and MIS
4.2001
GPA: 3.54
Bachelor of Arts - Telecommunications & Film and Journalism, Marketing
4.1994
GPA: 3.5
No Degree - Promoting Your Business And Social Media
02.2024 - Current
- Continuing education in Workforce.
- This program is for a Certificate.
Skills
Technical / Social Media Expertise:
- Adobe Suite including: PhotoShop, Illustrator, InDesign, AfterEffects, PremierPro, and Acrobat
- Microsoft Office: Word, Outlook, Excel, Access and PowerPoint
- Designed promotions for: Facebook, Twitter, Instagram and LinkedIn
Additional Information
- Consistent Hard Work & Dedication (Quarterly: 150 on staff, I was the first chosen, August 2001.).
- Exceptional Contributor (Quarterly: 300 on staff, small percentage chosen, April 2000).
- Most Valuable Member (Annual: 90 in the Telecommunications Fraternity. Vice President for that year, and Speaker and Tour Coordinator for 2 Years, April 1996).
Timeline
Macomb Community College - No Degree, Promoting Your Business And Social Media
02.2024 - Current
Customer Service Representative - State Farm
08.2022 - Current
Graphic Design Intern - DataWare, Inc.
08.2020 - 10.2020
Research Consultant - RDA Group
07.2010 - 09.2013
Owner - MRIS
02.2005 - 01.2012
Marketing Manager - Lease Corporation of America
08.2002 - 02.2005
Oakland University - Bachelor of Arts, Graphic Design
Oakland Community College - , Social Media
Oakland University - Master of Business, Marketing and MIS
Eastern Michigan University - Bachelor of Arts, Telecommunications & Film and Journalism, Marketing