ANNIL LOKNATH SUVARNA

Cargo operations leader skilled in revenue analysis and disruption response at Qatar Airways Cargo, with expertise in monitoring critical shipments and coordinating stakeholders to protect profitability.

Known for problem-solving and effective communication, improving service delivery under high pressure.

• Secured First Place in Maharashtra District Level Judo Competition, category- above 70 kg.
• Won Second Place in Maharashtra State Level Judo Competition, category- above 70 kg.
• Received Second Place in Maharashtra District Level Wrestling Competition, category- above 70 kg.

• English
• Hindi
• Marathi
• Tulu

• Qatar Airways Cargo, Lead Cargo Officer - Commercial Control, 11/01/20, Present, provide flight-level commercial input of cargo to IOC in case of disruptions or changes and protect shipments at outstations, handling wet lease cargo operation for ACT Airline, ULS Airline, Air Belgium, Smart Lynx Airline Malta LTD, monitor cargo revenue of every freighter within IOC Cargo Window, ensure all cargo flights' profitability, liaise with the station and give information to the Network Manager in case of freighter disruption, impact, and suggest preventative action, monitor critical shipment on flight bookings, Airway Bill, and ensure revenue protection measures are applied in case of disruptions, alert and recommend course of action to the Network Cargo Control Manager on safety contingencies, emergencies, operational, commercial, and revenue management, conduct root cause analysis for disrupted shipment movements, monitor critical FSU messages and provide recovery plan to IOC Cargo stakeholders, monitor cargo charters, special alliance partners involving IAG, DHL, Schemers, Bollore, DSV, Alibaba Express, Sheen, Inditex
• Qatar Airways, senior crewing officer, 03/01/16, 10/31/20, crewing officer, 12/01/10, 03/01/16, handling pre-ops crew scheduling team successfully, multi-task for daily ops team and pre-ops team, vital decision-making in absence of crewing duty manager, mastered the art of delivering results under high pressure, been part of the crisis handling team that dealt with 35 diversions, maintain excellent rapport with internal and external stakeholders of FLT ops, is perceived as a subject matter expert for legal issues about crew scheduling, handle pre-ops team roster schedule for next 48 hours, possess expert knowledge of using TOPS system, communicate effectively with management emails and telecom, and SMS, contribute to the safety and timeliness of operations by optimizing crew utilization, be proactive in dealing with uncertainties, actively engage in problem solving, informing cabin crew about the change of flight or movements, handle day-to-day operations concerning flight deck and cabin crew scheduling, checklist for ticketing, hotel booking, and emails, validation of violations about crew rosters, possess expert knowledge of using tools like TOPS, AIMS, AMADEUS, and OZONE
• Jet Airways, Crew Controller (in-flight services, BOM), 06/01/07, 11/30/10, experience in working under extreme work pressure, effective handling of disruption during fog and monsoon seasons, informing cabin crew about the change of flight or movements, coordinate with base for cabin crew movements and coordinate with operations, medical, commercial, and transport departments, coordinate with hotels for crew accommodation, personnel informing, calling to crew residence (during aircraft diversion or delays), etc, effective duty allocation for more than 1,400 cabin crew, knowledge of airline software like AIMS, AVIENT, SABRE, FIDS, and JETSOFT, knowledge and experience of civil aviation rules and regulations (CAR) in connection with cabin crew, accurate crew data maintenance, coordination with other departments and bases for effective crew movements, experience in working under extreme work pressure, effective handling of disruptions during fog and monsoon seasons, good internal customer relations background
• CBay Systems, OPERATIONS EXECUTIVE, 10/01/05, 06/30/07, Bestowed Best Employee Award for the first quarter in Nov. 2006, set up training programs in India and abroad, generated MIS reports, acted as the liaison between customers, both present and potential, and the company, designed and delivered training programs for transcription, which included complete training programs, seminars, scoring tests, and analyzing training feedback, prepared weekly reports, updated the manuals, mentored trainees, etc., maintained client database, files related to CBay certification, CBay certificates, coordinated with the production center, coordinated the CBay certification team, quality evaluation of the files, analyzed the results of the CBay cert exam, on the allotment of MT IDs
• Reliance Info streams, operations executive, 06/01/03, 10/31/05, awarded best agent for month award, evaluated customer problems and provided effective solutions, handling the major responsibilities in Major Account Changes Department (MACD), escalated mails from Chairman Office, Town Office Head, Circle Head, worked with technical teams to resolve key customer issues, validated customers' identity and made changes to their account details when requested, transfer of ownership and mismatch cases, prepared MIS reports
• Citi Bank, Operations Executive, 12/01/02, 06/30/03, marketed Citi Bank debit cards in the Mumbai suburban region

• Passport Number: Z 7491883
• Date of Birth: 08/24/80
• Nationality: Indian
• Marital Status: Married