April Senas
Roselle,IL
Summary
Talented professional proven successful in leading team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Offering 18 years of expertise below the wing and Cargo airline services. Articulate communicator with strong attention to detail and superior work ethic.
Overview
19
19
years of professional experience
Work History
Cargo Operations Supervisor
Qatar Airways Cargo
Chicago , IL
01.2023 - Current
- Ensured compliance with all safety and quality standards in the workplace, significantly reducing incident rates.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Monitored and reported ground handling operations performance, and provided feedback for improvement.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Supervised warehouse activities, including loading and unloading shipments, serviceability, and inventory of equipment, as well as providing clear FBL instructions, such as building oversized and special cargo effectively.
- Interpreted and explained work procedures and policies to ground-handling agents, such as strapping the engines correctly onto the pallet.
- Coordinate with the Sales Team regarding the movement of cargo, and maximize the utilization of flight capacity.
Aircraft Operations Agent
Lufthansa Cargo
Chicago, IL
04.2021 - 01.2023
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Monitored the arrival of flights and coordinated with Cargo Handling and Ground Operations for efficient turnaround times.
- Performed pre-flight planning and weight and balance calculations for aircraft.
- Investigated and reported any irregularities or safety occurrences through the safety management system.
Senior Warehouse Agent
Lufthansa Cargo
Chicago , IL
03.2020 - 04.2021
- Collaborated closely with team members from various departments to achieve project objectives, and meet deadlines.
- Resolved customer complaints related to warehousing issues promptly and professionally.
- Created detailed reports on job progress and submitted them to management on time.
- Leading role in the Dangerous Goods Team to ensure all DG pallets are following the IATA DG regulations/manuals, and the carrier's SOP.
Cargo Warehouse Agent
Lufthansa Cargo
Chicago, IL
05.2019 - 03.2020
- Ensured proper labeling of all products stored in the warehouse.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Examined all incoming shipment contents and compared them with manifests, invoices, or orders to verify accuracy.
Ramp Supervisor
United Airlines
Chicago , IL
04.2017 - 03.2019
- Investigated any incidents involving damage to aircraft or property during loading and unloading activities.
- Reviewed performance reports from previous shifts in order to identify areas where improvements could be made.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
Ramp Lead Agent
United Airlines
Chicago , IL
07.2014 - 04.2017
- Coordinated unloading and loading with other workers to achieve efficient and safe transportation.
- Coordinated with other departments to ensure smooth flow of passengers, baggage, cargo, mail and freight from check-in to aircraft departure.
- Worked closely with management team to ensure operational objectives were met.
- Verified the accuracy of manifests against actual cargo and baggage loads being loaded onto aircraft.
Ramp Agent
United Airlines
Chicago , IL
07.2006 - 07.2014
- Assisted passengers with special needs or requests regarding their baggage.
- Collaborated with customer service to track and find passengers' luggage.
- Performed maintenance checks on ground equipment regularly to prevent delays or any issues during turnaround.
- Loaded and unloaded aircraft with baggage, cargo, and mail safely and efficiently to maintain on-time performance.
Education
High School Diploma -
Warren Township High School
Gurnee05-2005
Skills
- Safety oversight
- Performance monitoring
- Scheduling coordination
- Customer relationship development
- Operational planning
- Time management
- Warehouse operations
- Workflow optimization
- Incident reporting
Timeline
Cargo Operations Supervisor
Qatar Airways Cargo
01.2023 - Current
Aircraft Operations Agent
Lufthansa Cargo
04.2021 - 01.2023
Senior Warehouse Agent
Lufthansa Cargo
03.2020 - 04.2021
Cargo Warehouse Agent
Lufthansa Cargo
05.2019 - 03.2020
Ramp Supervisor
United Airlines
04.2017 - 03.2019
Ramp Lead Agent
United Airlines
07.2014 - 04.2017
Ramp Agent
United Airlines
07.2006 - 07.2014
High School Diploma -
Warren Township High School
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