ERWIN DELA CRUZ
Supervisor Of Operations
Hilo,HI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Cargo Operations Supervisor
HAWAIIAN AIRLINES, INC.
HILO, HAWAII
09.2016 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Managed daily operations by orchestrating daily strategies to accomplish daily goals.
- Performing specialized work as a Ground Security Coordinator.
Customer Service Supervisor
HAWAIIAN AIRLINES, INC.
KAHULUI / HILO, HAWAII
02.1999 - 09.2016
- Provide training and mentoring team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and provide guidance.
- Actively supporting service Agents by quickly responding to questions via phone and email and finding the appropriate solutions to customer issues.
- Coached team members to deliver professional service while adhering to standards of service models.
- Performing specialized work as a Ground Security Coordinator.
Education
No Degree - Liberal Arts And General Studies
University of Hawaii Maui College
Kahului, HIHigh School Diploma -
Lahainaluna High School
Lahaina, HISkills
- Motivational Leadership
- Operation System Software
- Overseeing Personnel
- Desktops, Laptops and Mobile Devices
- Directing Team Members
- Information Security
- Coordinating Personnel
- Government Rules and Regulations
- Job Assignments
- Safe Work Methods
- DOT Requirements
- Policy Development and Enforcement
Timeline
Cargo Operations Supervisor
HAWAIIAN AIRLINES, INC.
09.2016 - Current
Customer Service Supervisor
HAWAIIAN AIRLINES, INC.
02.1999 - 09.2016
No Degree - Liberal Arts And General Studies
University of Hawaii Maui College
High School Diploma -
Lahainaluna High School
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