Annisa Guillen
Caldwell,ID
Summary
Proven RMA with a track record of enhancing team performance and patient satisfaction at Saint Alphonsus Medical Center. Skilled in Microsoft Office and critical thinking, adept at maintaining high standards of care. Recognized for exceptional service and maintaining patient confidentiality, demonstrating organizational prowess and attention to detail.
Overview
19
19
years of professional experience
Work History
RMA
Saint Alphonsus Medical Center
Nampa, Idaho
10.2018 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
RMA
Saltzer Medical Group
Nampa, Idaho
06.2006 - 10.2018
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Organized patient charts before each day's clinic sessions began.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Processed orders for medical supplies and lab equipment.
- Documented notes during patient visits.
- Filed insurance claims forms in accordance with applicable regulations.
- Contacted medical facilities to schedule patients for admission.
- Inspected equipment to ensure proper working order prior to use on patients.
- Monitored patients' vital signs with use of blood pressure cuffs, pulse oximeters and cardiac monitoring electrodes.
- Obtained informed consents and recorded drug allergies before administering pre-procedure medications.
- Assisted with transportation of scopes for repair and maintenance.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Assisted physicians with endoscopic procedures such as esophagogastroduodenoscopies, colonoscopies, sigmoidoscopies, enteroscopies and biopsies.
- Followed nurses' instructions and physicians' orders when administering oral and injected medications.
- Sterilized and distributed endoscopic instrumentation and equipment.
- Ordered supplies efficiently to maintain stock within desired levels and meet expected patient loads.
- Reported any malfunctions or problems with equipment to appropriate personnel for repair or replacement.
Education
Associate of Science - Health Care Administration
Colorado Christian University
Denver, CO02-2025
High School Diploma -
Nampa Senior High School
Nampa, ID01-2002
Skills
- Basic math
- Organizational skills
- Attention to detail
- Microsoft office
- Maintenance & repair
- Calm under pressure
- Critical thinking
- Excellent communication
- First Aid/CPR
References
References available upon request.
Timeline
RMA
Saint Alphonsus Medical Center
10.2018 - Current
RMA
Saltzer Medical Group
06.2006 - 10.2018
Associate of Science - Health Care Administration
Colorado Christian University
High School Diploma -
Nampa Senior High School