Annisa Jairam
Douglaston,N.Y.
Summary
Dynamic Client Consultant II at Flagstar with proven expertise in relationship management and customer support. Achieved significant sales growth through strategic client engagement and tailored banking solutions. Recognized for exceptional teamwork and problem-solving skills, enhancing overall client satisfaction and operational efficiency. Proficient in payment processing and fostering positive client relationships.
Overview
17
17
years of professional experience
Work History
Client Consultant II With Override \ Prior BOC
Flagstar
10.2023 - Current
- Prepare project documentation for branch teams.
- Assists Branch Leader and Assistant Branch Leader with ad-hoc tasks.
- Assist with the organization of office operations and procedures.
- Coordinate and maintain meeting notes, policy updates, and other banking updates to relay to the team weekly.
- Engage employees in business processes with positive motivational techniques.
- Strategize with the team on developing and expanding existing client sales which results in increased annual sales.
- Provide clients with appropriate banking products and services to help them achieve their financial goals.
- Complete highly accurate, high-volume currency accounts and transactions.
- Weekly proof and replenishment of ATM.
- Branch cash management, ordering, and shipment of currency to regulate branch cash totals.
- Assist the Assistant branch manager in the overall oversight of all branch operations.
- Manage and lead the team in the absence Branch Leader and Assistant Branch Leader.
- Well versed in both teller and customer service practices in the branch.
- Overall supervisory role at the Branch with a more advanced approach.
Home Care Nurse
Private Care Post Covid Transfer
03.2020 - 07.2023
- Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation.
- Maintained timely documentation of patient progress, facilitating effective communication among the care team members.
- Coordinated services with other healthcare professionals such as physical therapists and social workers, optimizing patient outcomes.
- Educated family members on proper caregiving techniques, promoting a safe and supportive home environment for patients.
- Provided emotional support to patients and families during challenging times, fostering trust and open communication.
- Provided expert guidance on nutrition and lifestyle modifications tailored to individual patient requirements, enhancing overall health status.
- Implemented fall prevention strategies within the home setting, reducing risks associated with mobility impairments.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s needs.
- Updated and developed care plans to establish goals based on patient's nursing diagnosis.
- Took vital signs to assess patient health progress and needs.
- Administered medications and provided wound care as per physician orders, ensuring accurate treatment delivery.
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
- Conducted in-depth health education sessions for patients diagnosed with chronic illnesses such as diabetes or heart disease, empowering self-management skills development.
- Managed complex medical equipment such as ventilators or feeding tubes as needed for specialized patient populations.
Home Helth Nurse
Comfort Keepers LLC
05.2018 - 07.2021
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Coordinated with other healthcare team members to support patient needs.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Collaborated with multidisciplinary healthcare teams to implement comprehensive treatment plans, ensuring continuity of care.
- Administered medications and treatments as prescribed by physicians.
- Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
- Implemented effective infection control measures within the home setting, reducing risk of illness transmission among family members.
Manager
American Bridal Boutique
09.2012 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiate and execute contract s on behalf of department.
- Created and balanced income spreadsheet for weekly owner debriefing.
Branch Business Banker
New York Community Bank
03.2008 - 07.2012
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Maintained up-to-date knowledge of competitors' products.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Delivered exceptional customer service by responding promptly to inquiries and providing accurate information about products and services offered by the bank.
- Process clients transactions promptly while minimizing wait times.
- Often maintained #1 spot in sales and incoming new accounts for respective branch.
- Well versed and proficient in both teller and customer service procedures.
Education
Licensing - Private Investigations
City Of New York
New York, NY01-2024
Certification - Banking And Finance
Caliber Training Institute
New York, NY02-2008
Medical Assistant - Nursing
Caliber Training Institute
New York, NY06-2006
High School Diploma -
University Of West Indies
Trinidad And Tobago07-2005
Skills
- Relationship management
- Customer support
- Outbound calling
- Client profile building
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
Accomplishments
- #1 ranked in sales and new client acquisition for Garden city branch
- Highly recognized by the leadership team as well as Western LI operations management for stellar operations processing
- acquired above 100% of personal goals each quarter as well as responsible for over 70% of the branch total sales.
Timeline
Client Consultant II With Override \ Prior BOC
Flagstar
10.2023 - Current
Home Care Nurse
Private Care Post Covid Transfer
03.2020 - 07.2023
Home Helth Nurse
Comfort Keepers LLC
05.2018 - 07.2021
Manager
American Bridal Boutique
09.2012 - 02.2018
Branch Business Banker
New York Community Bank
03.2008 - 07.2012
Licensing - Private Investigations
City Of New York
Certification - Banking And Finance
Caliber Training Institute
Medical Assistant - Nursing
Caliber Training Institute
High School Diploma -
University Of West Indies
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