ANNISA FIELDS
Baltimore,MD
Summary
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excel in swiftly and effectively coordinating responses to critical situations. Proficient in utilizing advanced communication technologies and dispatch systems to facilitate seamless coordination among emergency response teams. Skilled in prioritizing incoming calls, assessing situations accurately, and dispatching appropriate resources with precision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Communications Specialist I
Prince George's County Government
07.2023 - Current
- Installs, maintains and implements radio communication systems, emergency warning equipment and related County systems, including consoles, repeaters, receiver/voting sites, UPS systems, mobile data computer systems, video surveillance systems, fiber optic link equipment, 9-1-1 network, services, and equipment, dispatch and other public safety equipment, and public-address systems.
- Monitors and inspects radiating equipment for frequency, voice level and adherence to FCC standards and regulations.
Aircraft Armament Systems Specialist
U.S. Air National Guard
01.2008 - Current
- Job duties are performing or supervising functions such as loading and unloading munitions, or maintaining, repairing, and modifying munitions launch, release, suspension, or aircraft gun systems while remaining compliant with DOD/Technical Order standards.
- Ensured mission readiness through rigorous testing of weapons release systems and related equipment.
- Maintained compliance with safety regulations by diligently adhering to established guidelines for handling explosives and hazardous materials.
Communication Technician Supervisor
Comcast Cable
01.2017 - 07.2023
- Responsible for supervising a team of technical service personnel providing service and installation activity
- Met Company standard for QC measurements and OSHA Standards
- Trains Technicians on test equipment usage and troubleshooting techniques
- Ensures system compliance to NCTA and FCC regulations and Comcast minimum operating specifications including day-to-day procedures associated with compliance as it relates to CT Techs.
- Developed comprehensive training materials for new hires, leading to faster onboarding and higher retention rates.
- Demonstrated strong problem-solving skills when faced with unexpected technical challenges during installations or repairs.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Tier 1
2U TIER 1 Solutions Center
01.2015 - 02.2017
- Duties included responding to requests for technical assistance in person, via phone, electronically diagnose and resolve technical hardware and software issues, research questions using available information and resources
- Advise user on appropriate action, follow standard help desk procedures, log all help desk interactions
- Functioned as first level support for online students with partnering Universities
- Providing basic end-user troubleshooting on their PC/Mac and their issues as it relates to using an online classroom environment
- Create tickets using Salesforce.
- Increased service quality by diligently documenting customer interactions and feedback.
Network Maintenance Technician 4
Comcast Cable
01.2006 - 01.2017
- Responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI and power supply maintenance
- Performs routine troubleshooting calls and troubleshoot main feed lines through distribution cable to beginning of node system to restore customer services.
- Improved network uptime by proactively identifying and resolving potential issues through regular maintenance checks.
Help Desk Technician
Franklin & Prokopik P.C.
07.2014 - 07.2015
- Duties include responding to requests for technical assistance in person, via phone, electronically diagnose and resolve technical hardware and software issues Windows/Mac OS, research questions using available information and resources
- Advise user on appropriate action, follow standard helpdesk procedures, log all helpdesk interactions using OS Ticket.
- Supported end-users in various applications to optimize their productivity and performance.
- Conducted regular training sessions to improve employee technical knowledge and skills.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
Education
No Degree - Certificate For Advanced Software Development
University of Phoenix
Arizona08.2021
Bachelor of Science - Cyber Security Systems
ITT Technical Institute
Owings Mills, MD01.2015
Skills
- Active Directory
- Windows 10, 11
- Mac OS
- Windows Server2008
- Linux
- PowerShell
- Microsoft 365
- Windows Reimaging
- Remote Troubleshooting
- Basic PC repair
- Expert Customer Service Skills
Clearance
SECRET
Certification
Engaged in intensive self-study and coursework to obtain Security + Certification
Timeline
Communications Specialist I
Prince George's County Government
07.2023 - Current
Communication Technician Supervisor
Comcast Cable
01.2017 - 07.2023
Tier 1
2U TIER 1 Solutions Center
01.2015 - 02.2017
Help Desk Technician
Franklin & Prokopik P.C.
07.2014 - 07.2015
Aircraft Armament Systems Specialist
U.S. Air National Guard
01.2008 - Current
Network Maintenance Technician 4
Comcast Cable
01.2006 - 01.2017
No Degree - Certificate For Advanced Software Development
University of Phoenix
Bachelor of Science - Cyber Security Systems
ITT Technical Institute
Engaged in intensive self-study and coursework to obtain Security + Certification
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