Anniston Smith
Elmhurst,IL
Summary
With being a proactive Receptionist at Elm Chiropractic and a Front of House Trainer at Chipotle, I have comprehensive experience in patient/customer interaction, appointment scheduling, and maintaining a welcoming environment. I am skilled in handling sensitive information, training new hires, and ensuring accurate payment records. Bringing strong customer service, organizational skills, and a commitment to confidentiality to advance career opportunities.
Overview
3
3
years of professional experience
Work History
Receptionist
Elm Chiropractic
03.2024 - Current
- Ensuring payments are recorded accurately.
- Handling sensitive information with discretion while maintaining strict confidentiality standards.
- Greeting incoming patients professionally and providing friendly, knowledgeable assistance.
- Communicating with patients to confirm, cancel, or schedule appointments in person, through email, telephone, and/or postal mail.
- Scanning and filing patient information.
- Answering phone promptly.
- Keeping reception area clean and neat to give visitors positive first impression.
- Assisting in washing and folding laundry and returning it to it's proper place in the office.
Front of House Trainer
Chipotle Mexican Grill
01.2023 - Current
- Equipping new hires with tools needed to serve guests effectively and efficiently.
- Collaboration with other trainers, enhancing the quality of our training.
- Evaluating new employee performance regularly, offering constructive feedback and guidance for continued success.
- Maintaining overall cleanliness of the restaurant.
- Complying with store policies and procedures to ensure a clean and healthy work environment.
- Communication and attentiveness with coworkers and customers.
Swim Instructor
Goldfish Swim School
09.2022 - 01.2023
- Improving swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Maintaining CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Providing a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Front of House Employee
Lezza Spumoni and Desserts
07.2021 - 09.2022
- Handling high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhancing customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintaining a clean and welcoming environment, contributing to positive experiences for our guests.
- Performing opening and closing duties diligently, ensuring the shop was ready for the next shift.
Education
College of DuPage
Glen Ellyn, IL05-2028
Skills
- Training and mentoring
- Organization
- Time Management
- Telephone
- Data Entry
- Scheduling appointments
- Cash handling proficiency
- Food Safety Compliance
- Customer Service
- Patience and Empathy
- Child Supervision
Timeline
Receptionist
Elm Chiropractic
03.2024 - Current
Front of House Trainer
Chipotle Mexican Grill
01.2023 - Current
Swim Instructor
Goldfish Swim School
09.2022 - 01.2023
Front of House Employee
Lezza Spumoni and Desserts
07.2021 - 09.2022
College of DuPage