Annita Carr
Humble,TX
Summary
Creative healthcare professional with a strong background in medical assistance and case management. Proven ability to enhance client well-being through effective communication, crisis intervention, and collaboration with healthcare teams. Over ten years of experience in project management and customer service, committed to achieving positive outcomes.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Jaclyn Harmon
Houston, Texas
10.2025 - 06.2026
- Administered medications and provided injections under physician supervision.
- Maintained cleanliness and organization of examination rooms and supplies.
- Assisted clients with daily living activities and personal hygiene.
- Monitored and documented patient health status and vital signs.
- Communicated effectively with healthcare teams regarding client needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and instructions.
Case Manager
Brazoria County
Alvin, Texas
03.2022 - 10.2025
- Delivered comprehensive case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring to support family needs.
- Provided crisis intervention support during emergency situations.
- Monitored client progress and adjusted care plans to ensure effective support and outcomes.
- Collaborated with community organizations to increase access to essential resources for clients.
- Documented case notes and maintained accurate client records.
Billing Specialist
PFS Health Group
Houston, Texas
09.2018 - 02.2022
- Processed insurance billing with CMS-1500 forms, effectively facilitating claims for timely reimbursement.
- Created and maintained spreadsheets to track bi-monthly billings, client proposals, contracts, and subcontractor licenses, ensuring organized financial documentation.
- Handled daily inbound calls and accurately entered orders, faxes, back orders, and credit memos for assigned accounts and clients.
- Utilized MS Office for data entry and document management in compliance with HIPAA and OSHA standards.
- Managed health records by organizing, updating, and ensuring confidentiality of patient information.
- Attached medical documentation and released patient records in compliance with privacy regulations.
Call Center Supervisor
Sutherland Global Services
Houston, United States
10.2013 - 05.2018
- Directed team of [20+] associates in quality assurance monitoring to enhance service quality.
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
- Managed customer concerns with a calm demeanor and knowledgeable service.
- Produced detailed reports on call duration and customer satisfaction to inform operational improvements.
- Managed quality assurance processes for healthcare department.
- Developed annual goals, objectives, and budget while recommending cost-reduction strategies.
Medical Assistant
Dr. Sue Thoata
Houston, United States
05.2009 - 10.2003
- Liaised between physician and patient to enhance communication and understanding of care.
- Assisted physicians with instruments, injections, and suture removal to facilitate efficient patient examinations and treatments.
- Utilized strong assessment skills to determine patient care needs.
- Worked as part of team to ensure proper care of body mechanics and safety of patient.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Managed health records to maintain accurate patient information.
- Applied CPT and ICD-10 codes for accurate medical billing.
- Processed CMS-1500 forms for insurance billing and claims.
- Utilized MS Office for data management and reporting.
- Analyzed facility activities and data to assess risk management, leading to improved service delivery.
Education
Associate of Applied Science - Health Science
San Joaquin Valley College
Fresno, CA, United States01-2012
Associate of Science - Medical
San Joaquin Valley College
Fresno, CA, United States01-2010
Skills
- Patient care
- Patient documentation
- HIPAA compliance
- Insurance verification
- Claim processing
- Patient communication
- Scheduling
- Customer service
- Account management
- Client relations specialist
- Training and development
- Management of remote employees
- Team management
- Excellent multi-tasker
- Time management
- MS Office proficient
- Problem-solving skills
- Opening/closing procedures
Timeline
Medical Assistant
Jaclyn Harmon
10.2025 - 06.2026
Case Manager
Brazoria County
03.2022 - 10.2025
Billing Specialist
PFS Health Group
09.2018 - 02.2022
Call Center Supervisor
Sutherland Global Services
10.2013 - 05.2018
Medical Assistant
Dr. Sue Thoata
05.2009 - 10.2003
Associate of Applied Science - Health Science
San Joaquin Valley College
Associate of Science - Medical
San Joaquin Valley College