Annizjha Maxwell
Cape Coral,FL
Summary
During my high school years graduated early from school while balancing academics, extracurriculars, and work. I worked part-time for three out of four years, gaining valuable experience in various fields, including managerial roles. This experience has helped me develop strong adaptability, time management, and multitasking skills, enabling me to work efficiently while maintaining high standards.
Overview
3
3
years of professional experience
Work History
Shift Manager
Potbelly's Sandwich Works
09.2024 - Current
- Led team, optimized shift schedules, and streamlined operations, resulting in improved customer satisfaction and reduced wait times.
- Fostered a positive work environment, mentored new hires, and implemented cross-training programs to enhance team versatility and efficiency.
- Maintained rigorous food safety protocols and cleanliness standards. Conducted regular quality checks to uphold brand reputation and ensure customer satisfaction.
Barista
Sweet Spot
09.2024 - Current
- Craft artisanal beverages, ensuring customer satisfaction. Manage inventory, maintain equipment, and create a welcoming atmosphere. Consistently exceed sales targets.
- Prepare desserts, enhancing customer satisfaction and shop ambiance.
- Boost online product visibility, driving customer engagement and increased sales.
- Maintain cleanliness, ensuring a welcoming environment for all patrons.
- Craft personalized ice cream orders, demonstrating creativity and precision.
- Process customer transactions, fostering repeat business and loyalty.
Order Fulfillment Associate
Walmart
05.2024 - 06.2024
- Efficiently select and substitute online orders, ensuring customer satisfaction.
- Communicate effectively with customers and team to streamline order fulfillment.
- Manage time-sensitive tasks, handling heavy items to meet order deadlines.
- Coordinate order dispensing, matching orders to customer vehicles accurately.
- Enhance team collaboration, contributing to seamless order processing.
Associate
Walmart
11.2023 - 05.2024
- Handled diverse store tasks independently, enhancing operational efficiency.
- Adapted quickly to new departments, demonstrating flexibility and initiative.
- Completed cross-departmental training, improving overall store knowledge.
- Contributed to team goals by executing tasks with precision and reliability.
- Fostered strong team relationships, contributing to a positive work environment. Assisted colleagues during peak hours, ensuring smooth operations and customer satisfaction.
Team Leader
Sonic
07.2022 - 11.2023
- Led team to deliver orders promptly, ensuring under 4-minute service time.
- Achieved top customer survey reviews, leading leaderboard for 3 months.
- Upheld Manager responsibilities effectively while attending school at 17.
- Enhanced customer satisfaction by meeting demands efficiently.
- Demonstrated leadership and accountability in a fast-paced environment.
- Led team to surpass sales targets, implementing efficient strategies that boosted customer satisfaction and revenue. Mentored staff, fostering growth and improving retention rates.
Cashier
Freddy's Frozen Custard & Steakburgers
10.2021 - 05.2022
- Efficiently processed customer orders, ensuring accuracy and timely service.
- Operated drive-through systems, enhancing communication and reducing wait times.
- Maintained cleanliness and organization, contributing to a pleasant store environment.
Education
High School Diploma -
Leavenworth High School
Leavenworth, KS12-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Quality assurance
- Problem-solving
- Critical thinking
- Team collaboration and leadership
- Work Planning and Prioritization
- ServSafe manager
Timeline
Shift Manager
Potbelly's Sandwich Works
09.2024 - Current
Barista
Sweet Spot
09.2024 - Current
Order Fulfillment Associate
Walmart
05.2024 - 06.2024
Associate
Walmart
11.2023 - 05.2024
Team Leader
Sonic
07.2022 - 11.2023
Cashier
Freddy's Frozen Custard & Steakburgers
10.2021 - 05.2022
High School Diploma -
Leavenworth High School