Ann Jolie Joffrion
New York,NY
Summary
Driven professional successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
5
5
years of professional experience
Work History
Paralegal
Morrison Mahoney LLP
2023.09 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Litigation Paralegal
Curtis, Mallet-Prevost, Colt & Mosle LLP
2022.11 - 2023.09
- Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
- Ensured accurate record-keeping by maintaining up-to-date case files, both physical and electronic formats.
- Supported attorneys during trial proceedings, ensuring the availability of key exhibits and witnesses when needed.
- Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
Customer Service Representative
Strengthen Lengthen Tone NYC
2019.09 - 2022.12
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Political Science And Psychology (minor)
New York University
New York, New York01.2023
Skills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
- Office Administration
- Calendar Management
Timeline
Paralegal
Morrison Mahoney LLP
2023.09 - Current
Litigation Paralegal
Curtis, Mallet-Prevost, Colt & Mosle LLP
2022.11 - 2023.09
Customer Service Representative
Strengthen Lengthen Tone NYC
2019.09 - 2022.12
Bachelor of Arts - Political Science And Psychology (minor)
New York University
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