Ann M Sprys

Thrive Pet Healthcare -Core Value Award Recipent 2025- Accountability Value Leader

• Directed hospital operations, aligning departments with policy requirements and care standards.
• Managed budgets, staffing plans, and resource allocation across hospital services.
• Led department leaders to support patient flow, service delivery, compliance readiness, and daily issue resolution.
• Reviewed compliance requirements, maintained accreditation readiness, and monitored emergency response, risk management, and clinical standards.
• Approved major financial transactions, managed vendor contracts, coordinated facility services, and worked with finance, HR, and IT teams.
• Planned budgets, inspected facilities for safety and sanitation gaps, and supported quality improvement, staff meetings, and stakeholder communication.
• Handled public relations efforts, evaluated staff performance, built schedules, maintained records systems, recruited staff, and trained new hires.
• Managed resort staffing, maintenance, budgets, purchasing, vendor coordination, guest service training, marketing support, occupancy strategies, and employee recognition.
• Oversaw grounds, facilities, equipment, and professional development while leading hiring, coaching, and staff scheduling.
• Developed business development plans, market research, client relationships, sales strategies, CRM practices, promotional materials, performance reporting, and team goals.
• Actively engaged in public relations activities promoting awareness about the hospital's mission and services.
• Evaluated performance of existing staff members and provided feedback as needed.
• Provided leadership in developing quality improvement initiatives throughout the organization.
• Facilitated communication among various stakeholders including patients, families, doctors, employees.
• Established protocols for responding to medical emergencies in the hospital.
• Conducted regular meetings with staff to discuss hospital policies and procedures.
• Monitored emergency preparedness, incident response, and risk management procedures.
• Presented hospital updates to leadership, community partners, and governing boards.
• Ensured that all clinical activities were conducted in accordance with professional standards of practice.
• Collaborated with external partners on joint projects aimed at enhancing patient care services.
• Implemented innovative technologies to improve operational efficiency within the organization.
• Analyzed data from surveys or focus groups to identify areas needing improvement within the facility.
• Developed and maintained computerized record management systems to store and process data.
• Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
• Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
• Chaired staff meetings, providing status updates on key activities to clinical management.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Maintained records management system to process personnel information and produce reports.
• Recruited, hired and trained new medical and facility staff.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Managed daily staff schedules, assignments, and shift coverage across resort departments.
• Collaborated with maintenance teams to address facility issues and guest needs.
• Trained employees on resort procedures, hospitality service, and guest care.
• Reviewed budgets, purchasing, and supply orders for resort operations.
• Communicated with vendors and partners to support events, services, and amenities.
• Analyzed sales data from reservations system to identify trends in guest preferences.
• Coordinated marketing efforts for the resort, such as promotions, advertising campaigns and special events.
• Organized employee recognition programs designed to motivate staff members.
• Oversaw maintenance of grounds, facilities and equipment at the resort.
• Participated in professional development activities such as conferences or seminars.
• Assisted in developing strategies to increase occupancy rates throughout the year.
• Oversaw recruiting, interviews and new employee hiring.
• Coached staff on strategies to enhance performance and improve customer relations.
• Developed business development strategies for employer growth and market expansion
• Built relationships with prospective clients and key industry partners
• Identified new sales opportunities through market research and competitor analysis
• Developed and implemented strategies to increase sales and market share.
• Researched target markets to understand the needs of current and potential customers.
• Attended tradeshows and conferences to network with potential clients.
• Created presentations to attract new business opportunities.
• Identified new customers through pipelining, pre-qualification and territory analysis and management.
• Conducted research on industry trends, competitor activities, and customer needs.
• Collaborated with marketing team members to design promotional materials.
• Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
• Fostered long-term partnerships with key industry players to enhance market presence.
• Optimized operational processes to improve efficiency and effectiveness in business development activities.
• Implemented CRM strategies to improve customer engagement and retention.
• Identified and pursued upselling and cross-selling opportunities within the existing client base.
• Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Established ambitious goals for employees to promote achievement and surpass business targets.

• Supported regional operations across multi-site veterinary practices.
• Helped coordinate clinic schedules, staffing, and daily workflow standards.
• Tracked compliance with veterinary policies, safety rules, and care protocols.
• Worked with practice leaders to improve service delivery and team communication.
• Checked facility needs, equipment readiness, and supply ordering processes.
• Trained managers on operational procedures and client service expectations.
• Assisted with budget planning, expense review, and resource allocation decisions.
• Applied process improvements across veterinary locations and support teams.
• Participated in industry events or conferences related to regional operations.
• Reviewed data to find improvement areas in regional processes and procedures.
• Held regular meetings with senior management to review progress toward goals and objectives.
• Monitored customer service levels and took corrective action when needed.
• Identified risks tied to regional operations activities and built mitigation plans.
• Reviewed financial reports and found cost-saving opportunities.
• Led process improvement projects aimed at stronger quality standards across region.
• Created policies and procedures for safety, security, personnel management, and related topics.
• Managed compliance with local, state, and federal operations regulations across region.
• Introduced new technologies and systems to improve operational efficiency across region.
• Negotiated vendor contracts for goods and services used by regional operations teams.
• Set key performance indicators to track operational effectiveness across region.
• Managed regional staff through hiring, training, performance reviews, and disciplinary actions.
• Shared updates with stakeholders about changes in business strategy or operations plans.
• Built strategies to improve operational efficiency across region.
• Responded quickly to customer complaints or issues from regional operations activities.
• Built customer relationships across region through frequent visits and calls.
• Worked with cross-functional teams to keep departments aligned on regional initiatives.
• Provided guidance on budgeting, forecasting, capital expenditures, and other financial matters.
• Reviewed reports and adjusted workflows to realign with targets.
• Shared clear, consistent messages about departmental goals to drive results.
• Analyzed data from multiple sources to identify trends, patterns, and opportunity areas.
• Reviewed and assessed business procedures, then added structure to improve day-to-day operations.
• Worked with management team to develop operational goals aligned with business strategy.
• Set operational guidelines and identified improvement opportunities.
• Recognized employees for excellent service, helping improve company morale.
• Built and maintained client relationships to grow business and improve account retention.
• Reviewed site and department performance to improve service quality and regulatory compliance.
• Contributed to organizational strategy to improve products and services.
• Promoted products, expanding customer base and market share.
• Delegated work to staff and set priorities and goals.
• Used strong verbal skills to engage customers and identify needs and requirements.
• Provided leadership insight and mentoring to newly hired employees on company programs.

• Supported regional operations across multi-site veterinary practices.
• Helped coordinate clinic schedules, staffing, and daily workflow standards.
• Reviewed compliance with veterinary policies, safety rules, and care protocols.
• Worked alongside practice leaders to improve service delivery and team communication.
• Monitored adherence to veterinary policies, safety rules, and care protocols.
• Partnered with practice leaders to strengthen service delivery and team communication.
• Managed regional operations across multi-site veterinary practices.
• Reviewed financial reports and found opportunities for cost savings.
• Identified potential risks tied to regional operations activities and built mitigation plans.
• Monitored customer service levels and took corrective action when needed.
• Led process improvement projects aimed at raising quality standards across region.
• Negotiated contracts with vendors for goods or services used by regional operations teams.
• Implemented new technologies and systems to improve operational efficiency across region.
• Followed local, state, and federal regulations tied to regional operations.
• Communicated regularly with stakeholders about changes in business strategy or operations plans.
• Managed regional staff, including hiring, training, performance reviews, and disciplinary actions.
• Developed and implemented strategies to improve operational efficiency across region.
• Responded quickly to customer complaints or issues from regional operations activities.
• Collaborated with cross-functional teams to keep departments aligned on regional initiatives.
• Provided direction on budgeting, forecasting, capital expenditures, and other financial matters.
• Assessed reports and adjusted workflows to realign with targets.
• Communicated clear, consistent messages about departmental goals to drive results.
• Analyzed data from multiple sources to identify trends, patterns, and areas of opportunity.
• Worked with management team to develop operational goals aligned with business strategy.
• Assessed and evaluated business procedures and added structure to improve day-to-day operations.
• Established operational guidelines and identified opportunities for improvement.
• Reviewed site and department performance to improve service quality and support regulatory compliance.
• Contributed to organizational strategic direction to improve products and services.
• Oversaw personnel through commendations, promotions, transfers, and disciplinary measures.
• Provided leadership insight and mentoring to newly hired employees on company programs.
• Monitored inventory levels and placed orders for merchandise to keep supply stocked.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Forecasted customer demand to guide prices or credit terms for goods or services.
• Implemented campaigns and promotions to support development of goods and services.
• Mitigated business risks by working closely with staff members and assessing performance.

Served as Mars ambassador for community events from May 2019 to 2020.

Helped launch and lead new standalone hospital opening with focus on integrative care model and environmental sustainability while supporting business growth.

Applied new business marketing, strategic planning, and training for doctors and para professionals.

Supported hospital setup operations, including equipment installation, inspections, inventory, and safety protocols.

Worked across standalone and existing hospitals within organization and supported teams of 40 plus para professionals.

Assisted with budget planning, P&L management, and team development.

Represented Banfield brand as Mars Petcare community ambassador, serving as public face for local community outreach, humanitarian efforts, animal welfare rescue efforts, recruiting efforts, products, and services.

Coordinated company efforts for “Sustainable in a Generation” campaign with implementation of fear free and plant-based modalities for cats.

Created and led rescue partnerships to provide pets in need with veterinary care for successful adoption.

• Started training and education programs to support healthcare staff.
• Implemented new hire training to build skills and guide task prioritization discussions.
• Directed clinical oversight to develop and establish policies, procedures, and best practices aligned with regulatory requirements.
• Oversaw dental program and developed policies and procedures to standardize care delivery.

• Achievements/Awards

National Veterinary Associates; Service Excellence Award Recipient 2017

Guest Speaker at 2018 NY Vet Conference- Customer Success

• Lead by acting as a champion for change and identified, documented, shared, and promoted best practices.
• Participated in the planning and budget maintenance process.
• Created the hospital schedule and managed labor costs to budget.
• Oversight of employee benefits program and hospital insurance plans.
• Developed and implemented hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performed quality checks and review of client files.
• Monitored computer systems and worked with IT Department to resolve technical systems/equipment issues.
• Partnered with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implemented performance-based incentive and rewards and recognition programs.
• Lead with a servant leadership mentality a team of doctors and 30 multi site veterinary hospitals through high communication, coaching, and mentoring to enhance team development.
• Tracked and maintained current licensure for all DVMs.
• Demonstrated and reinforced the highest level of client service
• Resolved client issues and escalations, and provided oversight of client follow-up communication.
• Implemented strategies to drive client visits through strategic client communication and local marketing efforts (i.e. Community).
• Ensured payroll was accurately completed and submitted for all hospital staff.
• Managed accounts receivable and cash on hand, including performing invoice audit reviews.
• Managed hospital inventory and controlled facility and administrative costs.
• Boosted hospital efficiency and revenue through technology upgrades and process improvements such as electronic medical records, hospital APP integration, and Loyalty programs.

• Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
• Represented company professionally when engaging with public and government agencies.
• Implemented cost control policies to limit excessive or unmanaged spending by various teams.
• Created documentation to articulate departmental roles and drafted statement-of-work for each team.
• Improved clerical infrastructure by implementing medical content management system.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
• Facilitated peer-to-peer conflict resolution.
• Managed operations in accordance with budget requirements.
• Implemented new hire training to further develop skills and initiate discussions on task prioritization.
• Initiated training and education programs for supporting healthcare staff.
• Supervised administrative staff of 40 Practice Managers, delivering consistent coaching and mentoring to improve job efficiency.

Implemented EMR veterinary systems and PMS customization to fit the needs of individual veterinary hospitals and optimize efficiency.

• Created communication strategies to meet client objectives
• Provided onsite training
• Analyzed business processes and suggested computer programs to make processes more functional.
• Clarified client system requirements and defined scope of projects and requirements.
• Developed highly functional qualitative modifications and system changes.
• Spearheaded special projects throughout lifecycle to final resolution.
• Collaborated with outside IT consultants and IT department to convert to new software offering website integration, hand-held bar code scanning, tablets, web-based timekeeping, off-site timekeeping, warehouse distribution and point of sale software.
• Developed and managed project plans while providing status updates to management.
• Maintained quality-focused performance benchmarks and schedules when directing project teams.
• Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
• Explored new technologies and tools that quality assurance team could use for testing purposes.

Achievements/Awards

VCA Animal Hospitals- MVP Management Award Recipient 2013

Coordinated a partnership with Rescue Ranch(Ryan Newman Foundation) and implemented their inaugural Critter Camps for kids on humane animal education in 2011. The program continues to be one of the most attended and financial successes for the rescue to date.

Lead all aspects of veterinary business operations for a multi doctor practice.

Created and implemented strategic initiatives in dentistry, integrative wellness, traditional wellness plans, and new PMS systems.

• Researched health center standards and guidelines to identify best practices and improvement opportunities.
• Represented company professionally when engaging with public and government agencies.
• Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
• Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
• Analyzed budgets and implemented action plans to rectify issues.
• Built and strengthened client relationships to form long-lasting, profitable bonds.
• Assisted regional business development with newly acquired hospitals and lead transition and implementation of corporate polices and procedures.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Created communication strategies to meet client objectives
• Lead teams of 10-50 veterinary professionals within a multi-hospital setting
• Reduced and controlled business and labor expenses
• Defined strategies and business plans for directed strategic initiatives to achieve financial success, product acceptance, and service
• Implemented strong wellness platforms and best practices
• Increased sales by launching campaigns in dentistry, nutrition, therapeutic monitoring, wellness, and surgery within multi sites throughout several years of industry changes
• Implemented and evolved high-impact strategies to target new business opportunities and new markets
• Coordinated community events and marketing
• Oversaw the development and launch of electronic medical records for 4 hospitals
• Recruited, trained, and worked beside new and existing team members with management, and departmental areas including technical and client service
• Maintained and implemented hospital websites, social media, and software applications and updates
• Provided consulting with share holders, administrators, and hospital teams on practice and team development, technology, and areas of growth