Annmarie Bratke
Washington Twp.,Michigan
Summary
Healthcare IT professional with experience supporting Epic applications, end-user training, and go-live activities across multiple facilities. Known for working with clinical and technical teams to develop training materials, resolve issues, and support system changes that improve usability, accuracy, and customer service.
Overview
1
1
Certification
26
26
years of professional experience
Work History
EHR System Analyst
OpTime/Anesthesia
Southfield, Mi
12.2021 - Current
- Planned, designed, tested, implemented, supported, and analyzed Epic applications.
- Recommend technical and procedural designs for new or revised applications, including system specifications and programming guidelines.
- Provided technical leadership for application systems, leveraging understanding of current and future technology to define and articulate pros, cons, and recommendations to senior leadership.
- Consulted with users to identify operating procedures for departmental changes, defined system requirements, identified programming and output needs, and developed designs to meet those needs; documented program development, logic, coding, and corrections.
- Participated in Epic upgrades and build activities, facilitating change control processes.
- Takes ownership of resolution for product and/or implementation issues.
- Provides mentorship to less senior team members and is accountable as a role model for customer service excellence.
- Actively drives growth and development in area of specialty by attaining and maintaining Epic certifications and/or accreditations. Ensures strict compliance with the system-wide Competency & Qualification Requirements Policy.
Information Technology Education Analyst
Beaumont Health
Southfield, Mi
05.2017 - Current
- Lead educator for OpTime/Anesthesia, Cupid (Cardiology) and Radiant (Radiology)
- Lead Education Analyst for the following projects: Patient Movement, Contact Center Consolidation, Ansos-Web Scheduling, Mammography and Heparin Infusion.
- Trained end-users in best practices to minimize errors and protect key data
- Troubleshot and resolved problems with Beacon, Cupid/Vascular, Nursing, Physicians, OpTime and Anesthesia programs for Epic systems to optimize functionality and usability
- Expanded Epic system with new features and structural components to facilitate new changes with the system
- Directed project teams while maintaining quality-focused performance benchmarks and schedules to ensure timely delivery
- Streamlined task system to enhance workflows for peers and management staff, improving overall operational efficiency
- Oversaw and updated policies, information, standards, and guidelines regularly to ensure compliance and best practices
- Developed and managed project plans while providing status updates to management
- Provided on-call support for communications and education issues, including physician onboarding.
- Participated in testing and end-user acceptance on new applications for Epic project
Clinical Assistant
Beaumont Health
Troy, Mi
06.2012 - 05.2017
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregiver
- Was trained for six different specialty areas such as Triage, NICU, Labor & Delivery and Pediatrics, all with Epic oneChart knowledge
- Trained and mentored new employees on best practices and procedures, contributing to improved team effectiveness.
- Provided advanced support and training for Epic software users, enhancing overall system utilization.
Surgical Technologist Senior
Beaumont Health
Troy, Mi
10.2000 - 06.2012
- Adhered to infection control standards and reported any hazards
- Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery
- Handed instruments and supplies to surgeons during procedures
- Organized equipment and instruments according to surgical protocols and surgeon preferences to enhance operational efficiency
- Sterilized medical equipment and properly handled contaminated materials
- Served as preceptor for new surgical technicians and medical students, providing training on operating room procedures and infection control practices
- Worked with internal departments and personnel to ensure availability of instruments and equipment
- Spearhead the implementation of safe delivery of triplets as well as reorganization of equipment rooms
- Used retractors, sponges and suction and irrigating equipment to create unobstructed operating fields
- Used hemostatic clamps, suture ligatures, and electrosurgery equipment to control bleeding
- Closed wounds using sutures, staples, and other tools
- Mentored and provided exceptional insight to a team of surgical technologists
- Arranged instruments, supplies, and tools on surgical trays according to surgeons' specifications.
- Developed and implemented recycling program for Labor & Delivery unit to promote sustainability and waste reduction
- Inputted surgical experience and knowledge to create new orientee checklist.
- Participated on a special committee for a sentinel event, was asked for professional expertise on specific work experience.
Education
Bachelor of Arts - Psychology
Oakland University
Rochester, Mi01.2015
Skills
- Epic systems training
- End-user training
- User training
- Project design
- Performance optimization
- Programming skills
- System specifications
- Project documentation
- Technology planning
- Program support
- Risk assessments
Certification
- Epic Foundations
- Beaumont Credential trainer for Physicians and Nursing
- CNA
- BLS - Basic Life Support
- Former MFR (Medical First Responder) Michigan State licensed
Accomplishments
- Process Improvement Created new departmental procedures manual. Assessed organizational training needs
- Design Responsible for development design for several projects such as Beacon, Cupid/Vascular, Nursing, Inpatient Physicians, Rover, OpTime, Anesthesia and Stork
- Participates regular on-call rotation for communications and problem tickets from end-users
- Wrote and edited documents to keep staff informed on policies and procedures
- Rose Award
- Unit Practice Consul member for Maternal Child Health Pediatric Unit from 2015-2017
- Unit Practice Consul member for Maternal Child Health Labor and Deliver from 2007-2012
- Volunteered Dryden Fire Department- Medical calls, fires, and Fire Prevention training for students Pre-school thru High School
- Volunteered Kensington Church- Divorce Recovery Facilitator
Timeline
EHR System Analyst
OpTime/Anesthesia
12.2021 - Current
Information Technology Education Analyst
Beaumont Health
05.2017 - Current
Clinical Assistant
Beaumont Health
06.2012 - 05.2017
Surgical Technologist Senior
Beaumont Health
10.2000 - 06.2012
Bachelor of Arts - Psychology
Oakland University