Summary
Overview
Work History
Skills
Timeline
Generic

Ann Marie Casimiro

Warwick,RI

Summary

Dedicated Operations and Customer Service Supervisor with 19 years in state service, specializing in team leadership, staff training, and scheduling coordination. Focused on enhancing operational efficiency, streamlining processes, and resolving complex customer issues in high-volume environments. Committed to fostering collaboration across departments and delivering outstanding service.

Overview

19
19
years of professional experience

Work History

Supervisor-Motor Vehicles Customer Services

RI DMV
Cranston, Rhode Island
12.2014 - Current
  • Oversee daily branch operations, including staffing, workflow coordination, employee support, and customer service performance.
  • Train, mentor, and assist customer service staff while troubleshooting operational and system-related issues.
  • Monitored customer traffic and wait times to enhance customer experience and streamline service delivery.
  • Resolve escalated customer concerns and complex service issues in a professional and timely manner.
  • Coordinated employee and supervisory schedules to ensure optimal staffing coverage and service continuity.
  • Process and approve weekly payroll tasks within the ERP system and manage administrative approvals in leadership absence.
  • Collaborated with departments to align operational goals and enhance overall service delivery.
  • Provided technical assistance related to DMV systems, ERP functions, and IT-related concerns.
  • Serve on the Request for Proposal (RFP) Committee.
  • Functioned as Union Steward for Local 808, promoting effective communication between management and employees.

Customer Service RepresentativeII

RI DMV
Cranston, Rhode Island
03.2011 - 12.2014
  • Facilitated driver’s license, identification, and vehicle registration transactions to enhance customer experience.
  • Ensured compliance and accurate processing by reviewing legal and supporting documentation.
  • Scheduled road tests and processed payments with accuracy and attention to detail.
  • Coordinated onboarding and training of new employees to promote effective integration into the team.

Fiscal Clerk/Licensing Aide

RI Department of Health
Providence, RI
01.2008 - 03.2011
  • Assisted licensees with professional licensing inquiries and renewals via phone, email, and in person, ensuring timely resolution of concerns.
  • Processed applications, renewals, notifications, and fee collections with a focus on accuracy and efficiency, contributing to smooth operations.
  • Completed financial reporting, departmental deposits, and refund processing, supporting financial integrity and compliance.

Fiscal Clerk

Department of Environmental Management
Providence, RI
09.2007 - 01.2008
  • Generated budget and cash reports for departmental distribution to inform financial planning and decision-making.
  • Processed purchase orders, requisitions, and direct payments to ensure timely financial operations.
  • Assisted vendors with payment inquiries and account support to resolve issues and maintain positive relationships.

Skills

  • Customer Service Management
  • Operations Supervision
  • Team leadership
  • Workforce scheduling
  • Training & Onboarding
  • Payroll systems
  • Process Improvement
  • Administrative Operations
  • Cross-Department Communication
  • Problem Solving
  • Conflict Resolution
  • Public Relations

Timeline

Supervisor-Motor Vehicles Customer Services

RI DMV
12.2014 - Current

Customer Service RepresentativeII

RI DMV
03.2011 - 12.2014

Fiscal Clerk/Licensing Aide

RI Department of Health
01.2008 - 03.2011

Fiscal Clerk

Department of Environmental Management
09.2007 - 01.2008

Similar Profiles

  • Lynne HunsleyLynne Hunsley

    Supervisor of Titling Division of Motor Vehicles at State of South DakotaSupervisor of Titling Division of Motor Vehicles at State of South Dakota

  • STEPHANIE DILLMANSTEPHANIE DILLMAN

    <ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA<ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA

  • Lacy BuckLacy Buck

    Supervisor Customer Services at USPSSupervisor Customer Services at USPS

  • ERICA VANNERICA VANN

    Supervisor, Customer Services Center (CSC) at Metropolitan Atlanta Transit Authority (MARTA)Supervisor, Customer Services Center (CSC) at Metropolitan Atlanta Transit Authority (MARTA)

CREATE PROFILE
Ann Marie Casimiro