Lynne Hunsley
Pierre,SD
Summary
Proactive Supervisor of Titling Division with extensive experience in operations management and team leadership. Improved customer satisfaction and team productivity by streamlining workflows and resolving conflicts promptly. Skilled in staff management, performance evaluations, and relationship building, bringing a goal-oriented approach to enhancing service delivery and operational efficiency.
Overview
17
17
years of professional experience
Work History
Supervisor of Titling Division of Motor Vehicles
State of South Dakota
01.2009 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Manager for Marlins Restaurant
Marlins Family Restaurant
05.2007 - 01.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Science - Ag Banking And Accounting
Western Iowa Tech
Sioux City, IA05.1989
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Operations Management
- Schedule development
- Inventory Oversight
Timeline
Supervisor of Titling Division of Motor Vehicles
State of South Dakota
01.2009 - 08.2024
Manager for Marlins Restaurant
Marlins Family Restaurant
05.2007 - 01.2009
Associate of Science - Ag Banking And Accounting
Western Iowa Tech
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