AnnMarie Gamboa
Anthony
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Kennel Attendant
ANIMAL RESCUE LEAGUE OF EL PASO
2023.08 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Interviewer
COMPETITIVE EDGE RESEARCH
2023.05 - 2023.10
- Coded data from participant interviews.
Cashier/ Drive Thru/ Fry Cook/ Line Cook/ Prep
Charcoaler Drive in
2021.11 - 2023.03
Customer Service Representative
MCI- Mass Markets
2020.12 - 2021.05
- During my employment with this company, I worked on three different projects
- The first project I worked for was First Convenience Bank in which we provided customers with information for the arrival date of their stimulus checks
- The second project I worked for was Florida Covid-19 Vaccination Hotline
- We registered callers to get their vaccination appointments
- The third project I worked on was for Chipotle
- I assisted customers with complaints they had regarding their visit to the restaurant
- I assisted these customers by email and chat.
Research Assistant
VuPoint Research Services
2020.07 - 2020.09
- Conducted surveys and entered respondents information to collect data for the clients
Energy Advisor
GC Services
2019.08 - 2020.02
- Assisted customers with setting up new service or transfer of service, handled billing questions, checked customer's eligibility for a payment plan, issued out work orders, handled general questions
Cashier/ Drive Thru/ Fry cook/Line cook/Prep
Charcoaler Drive in
2018.10 - 2019.07
Technical Support
Volt
2018.08 - 2018.09
Customer Service Advisor
Datamark
2018.06 - 2018.06
- I worked for the Shell Fuel Rewards Program where I handled incoming calls from members wanting info on their accounts
- I also spoke with potential members about the program and helped set up new accounts.
Pet Care Associate
Animal Rescue League of El Paso
2017.04 - 2018.05
- I worked for the cattery at the shelter
- My responsibilities were adopting out cats, filing paperwork for intakes into the shelter
- I handled money for adoptions
- I also cleaned and maintained the cattery
- Also I was playing supervisor role when my supervisor wasn't scheduled.
Customer Service Representative
GC Services
2015.12 - 2016.06
- Handled inbound calls for a utility company located in Oklahoma
- Answered billing inquiries, set up new accounts, scheduled appointments for installations.
Customer Service Representative
Dial America
2015.06 - 2015.11
- Handled incoming calls
- Worked with several programs at once
- Took down customer's information and set up work orders to be sent out to contractors.
Customer Service Representative
Alorica
2014.12 - 2015.03
- Handled inbound calls
- Took customer's information and reason for call and entered it on computer.
- Modified customer's order that was already placed.
- Verified/Cancel installation appointment
- Processed payment when necessary
Market Research Analyst
American Directions Group
2014.09 - 2014.11
Market Research Analyst
Bilingual Research Services
2010.02 - 2010.04
Education
GED - undefined
Dona Ana Branch Community College
Certificate of Medical Assistant - undefined
Vista College
11.2012
Skills
- Customer Service
- Adaptable and Flexible
- Attention to Detail
- Self Motivation
- Honest and Dependable
- Teamwork and Collaboration
- Responsible
- Active Listening
- Excellent and Effective Communication
- Time management abilities
- Multitasking
- Organizational Skills
- Product Knowledge
- Consultative Sales
- Maintaining confidentiality
- Restocking Inventory
- Cash Handling
Certification
Food Handler Certification
Timeline
Kennel Attendant
ANIMAL RESCUE LEAGUE OF EL PASO
2023.08 - Current
Interviewer
COMPETITIVE EDGE RESEARCH
2023.05 - 2023.10
Cashier/ Drive Thru/ Fry Cook/ Line Cook/ Prep
Charcoaler Drive in
2021.11 - 2023.03
Customer Service Representative
MCI- Mass Markets
2020.12 - 2021.05
Research Assistant
VuPoint Research Services
2020.07 - 2020.09
Energy Advisor
GC Services
2019.08 - 2020.02
Cashier/ Drive Thru/ Fry cook/Line cook/Prep
Charcoaler Drive in
2018.10 - 2019.07
Technical Support
Volt
2018.08 - 2018.09
Customer Service Advisor
Datamark
2018.06 - 2018.06
Pet Care Associate
Animal Rescue League of El Paso
2017.04 - 2018.05
Customer Service Representative
GC Services
2015.12 - 2016.06
Customer Service Representative
Dial America
2015.06 - 2015.11
Customer Service Representative
Alorica
2014.12 - 2015.03
Market Research Analyst
American Directions Group
2014.09 - 2014.11
Market Research Analyst
Bilingual Research Services
2010.02 - 2010.04
GED - undefined
Dona Ana Branch Community College
Certificate of Medical Assistant - undefined
Vista College