Ann Marie Lee
Wendell,NC
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Water, Fire, Wind, and Mold damage production, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under program guidelines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Program Reconstruction
ARCO Restoration, Inc.
03.2014 - 01.2024
- Demonstrated consistent success in sales, achieving a record of $8.9 million in 2022, a remarkable surge to $13.5 Million in 2023.
- Reached closed goal of $7 Million in 2022 and closed amount of $9.2 closed with a GP of 40% and higher.
- Improved project efficiency with strategic planning, resource allocation, new trade partners and negation.
- Drove business expansion by identifying new markets, expanding with new zip codes in underserved areas.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues. Contractor Connection Score NP 100. Used surveys to build new clients.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Secured key partnerships that contributed to the company's overall growth strategy and market reach.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Business Development Manager
KIOTI Tractor
04.2007 - 03.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Drove sales by developing multi-million dollar contract sales.
Education
Horticulture
MCTI-Horticulture
Bartonsville, PA1991
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA1991
Skills
- Business & Operational management
- Contract Negotiation & Management
- Project Management
- Budget Control
- Operations Management
- Program Management
- Issues Resolution & Quality Assurance
- Event Planning
- Marketing Strategy
- Quality Assurance
Accomplishments
KIOTI Dealer Council
Employee of the year
ARCO Restoration Leadership Team
Certification
Golden Hammer award 5 Times
References
References available upon request.
Dane Hansen Director of Contents, ARCO Restoration: 919-520-2679
Renee Carter, VP of Operations, Blue Sky: 919-561-1419
Anna Parker, Project Coordinator, Blue Sky: 919-631-7892
Christina Propst, Director of Marketing: 919-417-0085
Mike Reardon, Project Manager: 919-880-0492
Timeline
Director of Program Reconstruction
ARCO Restoration, Inc.
03.2014 - 01.2024
Business Development Manager
KIOTI Tractor
04.2007 - 03.2014
Horticulture
MCTI-Horticulture
High School Diploma -
East Stroudsburg Senior High School South
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