Annmarie Maniscalco
Minneapolis,MN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Bartender
Hilton Garden Inn Hotel
03.2023 - Current
- Prepare alcoholic or non-alcoholic beverages for bar and restaurant guests
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtaining customer feedback to improve quality of dining and service levels
- Assess customers’ needs and preferences and make recommendations
- Performed problem resolution for customers feeling unsatisfied with their meal
Bartender/server/banquets/cook
Hilton Garden Inn Hotel
06.2017 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Operate ovens, stoves, grills, microwaves and fryers to prepare foods
- Prepare main line foods following specific Hilton menu items and recipes while responsibly maintaining quantity and quality control of all foods, including presentation of food, and safe and proper temperatures and garnishes
- Acted as sole bartender and server managing over 25 guests during dinner rush
Veterinary Technician, LVT, CCRVN
Long Island Veterinary Specialists
11.2015 - 11.2022
- Evaluate patients, perform therapeutic exercises and physical modalities
- Updating medical records for each individual patient
- Create patient estimates, invoices and appointments
- Informing owners of treatment plan, exercises, feeding and wellness of their animal
- Scheduling maintenance for equipment and keeping track of inventory
- Performed staff training and educating interns on canine rehabilitation
Education
Certified Canine Rehabilitation Veterinary Nurse -
Canine Rehabilitation Institute
Springfield, MO2020
Associate of Science -
Suffolk County Community College
Brentwood06.2018
Associate of Arts -
Suffolk County Community College
Brentwood, NY06.2015
Skills
- Customer service
- Hospitality
- Quality Control
- Performs well under pressure
- Attenuate difficult situations
- Leadership experience
- Time management
- Multitasking
- Adaptability
Certification
- Certificate of Achievement For Outstanding Service for Veterinary Science and Technology Club
- Certificate of Achievement For Outstanding Academic Achievement in Veterinary Science Technology
- Certificate of Completion Disney College Program
- TIPS
Timeline
Head Bartender
Hilton Garden Inn Hotel
03.2023 - Current
Bartender/server/banquets/cook
Hilton Garden Inn Hotel
06.2017 - Current
Veterinary Technician, LVT, CCRVN
Long Island Veterinary Specialists
11.2015 - 11.2022
Certified Canine Rehabilitation Veterinary Nurse -
Canine Rehabilitation Institute
Associate of Science -
Suffolk County Community College
Associate of Arts -
Suffolk County Community College