Ann Marie Moorman
Amsterdam,NY
Summary
Proven leader with a track record of enhancing team performance and collaboration at Walmart and Walgreens Boots Alliance. Excelled in people management and complex problem-solving, significantly boosting team efficiency and customer satisfaction. Expert in coaching, mentoring, and conflict resolution, achieving a harmonious and productive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader
Walmart
10.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Emerging Store Manager
Walgreens Boots Alliance
02.2007 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Bachelor (over 60 Credits Not Completed) - Elementary Education And Sociology
York College of The City University of New York
Jamaica, NYShortwood Teachers College
Jamaica West Indies 11.1993
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Coaching and Mentoring
- Performance Improvement
- Complex Problem-Solving
- Mentoring
- Leading Team Meetings
- Giving Constructive Feedback
- Onboarding and Orientation
- Time Management
- Conflict Resolution
Certification
. Ny food safety management certification
. Ny food handlers permitted
. Conflict resolution certification
Awards
. Employee Engagement Award (2 years Walgreens)
. Total store employee of the month
Timeline
Team Leader
Walmart
10.2022 - Current
Emerging Store Manager
Walgreens Boots Alliance
02.2007 - 01.2024
Bachelor (over 60 Credits Not Completed) - Elementary Education And Sociology
York College of The City University of New York
Shortwood Teachers College