Ann Marie Shields
Meridian,ID
Summary
Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
The Grove Hotel
Boise, ID
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Customer Service Representative
Daltile Sales Service Center
Nashville, TN
02.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped route deliveries to varies cities depending on daily schedules and product inventory.
Administrative Assistant
Lynn+White Architecture
Nashville
10.2021
- Answer incoming phone calls and assist with scheduling and emails
- Develop & maintain a filing system for billing, invoices, and expenses
- Briefed each partner daily for upcoming meetings and other events.
Catering Director
Chef Penelope's Catering
Nashville
12.2013 - 01.2021
- Oversaw catering staff, including hiring, training, scheduling and payroll for over 50 employees
- Managed logistics and coordination of events and execution to ensure positive client experience
- Collaborated with vendors, managers, and staff to coordinate the set-up, execution, and breakdown of client events
- Managed securing, maintaining and expanding new accounts, while establishing new accounts
- Oversaw payroll, reconciled transactions, and deposited establishment's earnings in bank
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Developed prices based on inventory costs and portion sizes
- Oversaw food preparation and monitored safety protocol.
Store Manager
Forever Young Shoes Utah
Ogden, Utah
08.2009 - 01.2013
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Rotated merchandise and displays to feature new products and promotions
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Education
High School Diploma -
Northridge High School
Layton, UT05.2011
Skills
- Sales & Presentation Strategies
- Vendor Relations
- Staff Development
- Ability to resolve potential and current conflicts effortlessly
- Budgeting
- Organization/Workflow Planning
- Scheduling and calendar management
- Adaptability to new environments and quick learning of new on sight job skills
Timeline
Front Desk Agent
The Grove Hotel
07.2024 - Current
Administrative Assistant
Lynn+White Architecture
10.2021
Customer Service Representative
Daltile Sales Service Center
02.2021 - 07.2024
Catering Director
Chef Penelope's Catering
12.2013 - 01.2021
Store Manager
Forever Young Shoes Utah
08.2009 - 01.2013
High School Diploma -
Northridge High School