Ann Sirena Durham
Hamden
Summary
To obtain an exciting career in Database Management and/or Information Technology
Overview
28
28
years of professional experience
Work History
Program Specialist
Veterans Administration Hospital
West Haven, CT
02.1998 - Current
- Coordinated interdisciplinary team meetings to streamline communication and project alignment.
- Developed training modules for staff to enhance understanding of veterans' healthcare benefits.
- Analyzed data trends to identify areas for program enhancement and increased resource allocation.
Program Specialist
Veterans Affairs Health Care System
06.2023 - 11.2025
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
- I Maintains the ECOE Share Point site to keep all informed of upcoming changes within the ECOE program.
- I update and Maintain ECoE share point to inform upcoming changes within the ECoE staff.
- Updating the minutes for the ECOE staff meeting
- Tracking and Updating ECOE budget.
- I am maintaining ECOE scheduling for all Veterans as well as EMG scheduling and EEG Scheduling
- I also set up EMG Clinic and ECOE Clinics
- I am also able to put in leaf requests, for example, to overbook clinics to serve veterans who need to schedule their appointments sooner.
- I also maintain the wait list for clinics such as EMG and ECOE clinics by adding slots to schedule patients’ appointments upon physician request.
- I assist on new onboard staff, for example EEG Technicians, in making sure they are set up with all their needs when coming aboard.
- I assist new EEG technicians by making sure their workstation is all set when coming aboard teaching new staff how to navigate the VA Medical Center computer system such as Microsoft Teams.
- I provide support and coordination for ECOE West Haven, CT Program
- I provide ECOE staff with changes needed upon request of staff.
- I put in request for any change to ECOE staff office space.
- I accommodate the ECOE staff by making Traveling arrangements for staff, as needed.
- I Review and evaluate the ECoE budget proposals and expenditures. Provide guidance regarding relevance to the ECoE Programs as well as encouraging methodological techniques that have been successful in funded applications.
- I review and evaluate the ECOE budget proposals and expenditure monthly and for the fiscal year.
- I provide guidance regarding relevance to the ECOE Programs and encouraging methods to the ECOE funded applications.
- I provide administrative and budget support by maintaining and making changes in the ECOE budget each month and for the fiscal year.
- I make calculation changes to the ECOE budget in Excel Spreadsheet.
- I update the ECOE budget and provide support to staff to make changes if needed for example, ECOE EEG technicians training programs.
- Provides advice and assistance to internal and external customers in a timely manner, usually within 24 hours of the initial inquiry unless there are extenuating circumstances.
- Advice provided to customers is technically accurate. Customers are kept informed through status updates when research is required to provide guidance. Highly responsive to requests for help, information, and services.
- Listening to customer feedback acts to resolve issues/complaints within his/her control and reports feedback to management. Demonstrates standard phone greetings. Employees have read, can explain, and exhibits the ICARE (Integrity, Commitment, Advocacy, Respect and Excellence values.)
- Assist co-workers within a work group on special assignments or projects. Communicate with coworkers and supervisors and assist with organizing, planning, and completing assignments. Assists in messages from MyHealthyVet as needed/requested from physicians/midlevel.
- I provide advice and assistance internal and external customers in a timely manner, for example aid in completing patient encounter forms.
- I give advice to provide customers with accurate information, for example sending patients information about their upcoming appointment.
- I keep customers informed with the status of their upcoming appointments.
- I listen to customers’ feedback and complaints and resolve any issues in a timely fashion.
- I demonstrate professional customer service when greeting patients and family members on the phone.
- I assist staff in My Healthy Vet Program by making sure messages that are sent by the Veterans get assign to the appropriate clinical team member.
- I respond to My Healthy Vet message by calling veterans and resolving their issues.
- I attend Safety Huddles and ECOE and Neurology staff of any upcoming changes.
- I maintain a safe, clean hazard free environment for patients and staff members.
- I greet safety environment team by answering questions when the team members conduct rounds.
- I keep patient identification policy and information confidential.
- I also report any form of information concerning security to the (ISO)
- I cancel and rescheduling appointments, and reviewing and receive consults for the ECOE staff, EEG and EMG. And I also schedule appointments for Headache Center. (HCOE)
- I entered leaf request to create schedule for services, such as EMG and ECOE service for Neurology Department.
- I enter patient no shows for all ECOE, EEG, and EMG appointments and follow up with patients to reschedule their no show.
- I maintain and check patient in and out of the schedule appointment.
- I check patient identification by making sure the address and information is correct in the computer.
- I capture patient ICB information and complete and review patient eligible Veteran opportunities information.
- I manage and understand the use of pending appointments when following the policy and scheduling patient appointments within the time frame that the consult order is sent.
- I document information on consults always using the consult toolbox when receiving consult orders and when adding comment on attempts to reach patient when scheduling appointments
- I enter purchase orders, as well enter work orders for ECOE staff.
Education
Bachelor of Science - Computer Information System
Albertus Magnus College
12-2013
Skills
- SharePoint Management
- Administrative
- Customer Service
- Scheduling
- Budget Skills
- Safety
Timeline
Program Specialist
Veterans Affairs Health Care System
06.2023 - 11.2025
Program Specialist
Veterans Administration Hospital
02.1998 - Current
Bachelor of Science - Computer Information System
Albertus Magnus College