Anntonisha Bailey
Summary
I am a Dedicated and results-oriented customer service representative with a proven track record of delivering exceptional customer experiences .Adept at handling inquiries, resolving issues and building positive customer relationships. Demonstrated success in meeting and exceeding customer satisfaction goals. Seeking to contribute strong communication and problem-solving skills to a dynamic customer service team.
Overview
8
8
years of professional experience
Work History
Vehicle Processing Assistant
Penn Auto
01.2024 - 01.2025
- Inspected, cleaned, and prepared vehicles for sale by performing quality checks and ensuring they meet company standards.
- Conducted thorough vehicle inventory assessments to accurately document conditions and identify any necessary repairs or maintenance.
- Managed car detailing processes, including washing, waxing, and interior cleaning to enhance overall appearance and appeal to potential buyers.
- Collaborated with team members to streamline workflow, improve efficiency, and meet production targets in a fast-paced automotive environment.
Gift Shop Attendant
Hackensack Meridian Health
02.2022 - 03.2024
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Assisted customers in selecting and purchasing unique gifts, resulting in a 20% increase in sales revenue.
- Provided exceptional customer service by addressing inquiries and resolving any issues in a timely and professional manner.
- Collaborated with gift shop team to create visually appealing displays and promotional materials, resulting in increased foot traffic and customer engagement.
Companion Driver
Envoy America
04.2022 - 01.2024
- Safely transported clients to medical appointments, social outings, and errands in a timely manner.
- Provided companionship and emotional support to clients during outings, fostering a positive and engaging environment.
- Assisted clients with mobility limitations in and out of the vehicle, ensuring their safety and comfort.
- Maintained a clean and organized vehicle, performing routine maintenance and ensuring all safety measures were in place.
Wheelchair Accessible Driver
Brooke’s Transportation
01.2019 - 03.2022
- Safely transported passengers with mobility challenges to and from appointments, ensuring their comfort and security throughout the journey.
- Implemented wheelchair securement procedures to ensure the safe boarding and disembarking of passengers with disabilities.
- Communicated effectively with passengers to provide assistance and address any special needs or requests during transportation.
- Maintained cleanliness and safety of wheelchair accessible vehicle, including regular inspections and maintenance checks to uphold operational standards
Warehouse Associate
Amazon
07.2017 - 10.2019
- - Managed inventory and stock levels to ensure optimal operation of the warehouse
- - Operated various types of warehouse machinery and equipment safely and efficiently
- - Picked, packed, and shipped orders accurately and in a timely manner
- - Maintained a clean and safe work environment, adhering to company policies and safety regulations
- - Collaborated with team members to meet daily productivity targets and improve warehouse processes
Education
Diploma -
Neptune High School
Neptune, NJ06.2017
Skills
- Microsoft Office
- POS System
- Friendly, Positive Attitude
- Basic Math Skills
- Exceptional interpersonal skills
- Problem-Solving
- Excellent Communication
- Analytical Thinking
- Great Attention to Detail
- Multitasking
- Time Management
- Phone Etiquette
- Quick Learner
- Compassionate
Timeline
Vehicle Processing Assistant
Penn Auto
01.2024 - 01.2025
Companion Driver
Envoy America
04.2022 - 01.2024
Gift Shop Attendant
Hackensack Meridian Health
02.2022 - 03.2024
Wheelchair Accessible Driver
Brooke’s Transportation
01.2019 - 03.2022
Warehouse Associate
Amazon
07.2017 - 10.2019
Diploma -
Neptune High School
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