Anntrice Webster
Lithia Springs,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Human Resources Office Clerk
Six Flags Over Georgia
04.2024 - 12.2024
- Managed job ads, application filtering, and interviews on Six Flags Website
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to departments
- Managed a large number of emails and phone voicemails to record/relay information to higher management.
Food Production Associate
Home Chef
01.2023 - 10.2023
- Prepared materials for assembly, organizing work to meet production goals.
- Participated in shipping over 500 boxes of Home Chef meals to customers.
- Used proper measuring utensils to portion ingredients to prepare customer's orders
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Remote Customer Service Representative
Lands' End
09.2021 - 11.2021
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed approximately 30 customers each day with navigating Lands' End website, placing orders over the phone.
- Documented and detailed calls and complaints using call center's CRM database.
Sales Operations Associate
At Home
10.2020 - 03.2021
- Collaborated with team to achieve daily sales goals, enhancing store performance
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate
Burlington
12.2019 - 07.2020
- Assisted customers in purchases and rewards, boosting satisfaction
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
Warehouse Packer
Walmart Distribution Center
10.2019 - 12.2019
- Efficiently picked and packed orders, improving order fulfillment speed
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Added packed boxes to conveyor belts for movement to shipping stations.
Cashier
World Duty Free
06.2018 - 11.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Shift Team Lead
McDonald's
11.2015 - 12.2017
- Managed shifts of 6 team members, ensuring operational efficiency while training staff on both customer service and food safety protocol.
- Mentored new hires during onboarding process, ensuring smooth integration into the team.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Complete open and end of day tasks prior to closing store.
Education
High School Diploma -
Hunter Huss High School
Gastonía, NC06.2017
Skills
- Data entry
- Administrative support
- Customer service expert
- Maintaining records
- Verbal communication
Timeline
Human Resources Office Clerk
Six Flags Over Georgia
04.2024 - 12.2024
Food Production Associate
Home Chef
01.2023 - 10.2023
Remote Customer Service Representative
Lands' End
09.2021 - 11.2021
Sales Operations Associate
At Home
10.2020 - 03.2021
Retail Sales Associate
Burlington
12.2019 - 07.2020
Warehouse Packer
Walmart Distribution Center
10.2019 - 12.2019
Cashier
World Duty Free
06.2018 - 11.2019
Shift Team Lead
McDonald's
11.2015 - 12.2017
High School Diploma -
Hunter Huss High School
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