ANNTRYCE SHARPE
Safeguard Products Intl LLC
Douglasville,GA
11
years of professional experience
Customer service and call center professional with experience supporting customers, processing payments and transactions, scheduling transportation, placing orders, and handling phone, chat, and email inquiries. Known for strong communication, organization, reliability, and a customer-first approach. Fast learner with experience working in high-volume service environments.
Work History
Claims Adjuster
1 Year 6 Months- Evaluated and processed claims to ensure compliance with company policies and industry regulations.
- Collaborated with clients and stakeholders to gather necessary documentation for claim investigations.
- Analyzed claim data to identify trends, discrepancies, and potential fraud indicators.
- Facilitated communication between clients, vendors, and internal departments to resolve claim-related issues.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
Travel Consultant
1 Year 1 Month- Coordinated travel itineraries using advanced booking systems to enhance client experiences.
- Provided expert advice on destinations, travel regulations, and logistics to optimize customer satisfaction.
- Developed tailored travel packages based on individual client needs and preferences, increasing repeat business.
- Resolved complex travel issues by collaborating with vendors and suppliers, ensuring seamless service delivery.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Collected, handled and documented payments for travel services and associated feels.
CALL CENTER AGENT
2 Years- Answer customer calls and assist with policy-related questions and service needs.
- Provide professional, friendly, and solutions-focused customer service.
CALL CENTER AGENT
1 Month- Scheduled transportation appointments and assisted customers by phone.
- Handled customer interactions with a friendly, efficient, and professional approach.
CALL CENTER AGENT
2 Months- Answered customer calls and processed customer payments.
- Provided courteous service and addressed customer needs during each interaction.
CALL CENTER AGENT
1 Year 5 Months- Placed customer orders and handled phone, chat, and email inquiries.
- Processed exchanges and refunds while providing responsive customer service.
GUEST SERVICE ASSOCIATE
3 Months- Operated the cash register and served customers efficiently.
- Restocked merchandise and maintained clean, organized customer-facing areas.
- Maintained cleanliness of bathrooms, coolers, fountain areas, and food-service areas.
SALESMAN
2 Months- Contacted customers to offer additional services and scheduled product/service appointments.
- Submitted and tracked orders and presented merchandise to prospective buyers.
- Responded to telephone and in-person requests for product information.
CLOTHING ASSOCIATE
9 Months- Greeted customers, answered questions, and supported merchandise engagement.
- Operated cash registers, processed financial transactions, and balanced drawers.
- Worked toward established sales and service goals.
CUSTOMER SERVICE REPRESENTATIVE
1 Month- Provided ongoing guest service and product guidance, including fashion assistance.
- Answered questions about merchandise, pricing, promotions, and product information.
- Maintained organized stockroom and sales-floor presentation.
CUSTOMER SERVICE REPRESENTATIVE
2 Months- Answered an average of 30 customer calls per day and resolved customer inquiries.
- Provided product and promotion information while creating a positive customer experience.
PREP COOK
2 Months- Prepared ingredients, restocked inventory, and maintained organized kitchen areas.
- Followed food safety and sanitation procedures and maintained clean work areas.
SALES REPRESENTATIVE
2 Months- Contacted customers, scheduled appointments, and discussed products and services.
- Submitted and tracked orders and responded to phone and in-person information requests.
PRODUCTION WORKER
2 Months- Picked merchandise to fulfill customer orders and assembled products to standardized procedures.
- Followed standard operating procedures and organized work to meet production goals.
CREW MEMBER
9 Months- Assisted customers with orders and supported smooth day-to-day service.
- Restocked products and maintained clean, orderly work areas.
Education
High School Diploma
Skills
Customer Service
Call Center Operations
Phone & Email Support
Order Processing
Payment Processing
Cash Handling
Appointment Scheduling
Refunds & Exchanges
Customer Problem Solving
Communication
Organization
Microsoft Windows
ADDITIONAL QUALIFICATIONS
- Valid Georgia Driver’s License
- Cash Flow Management
- Credit Card Processing
- Exceptional Communication
- Fast Learner
- Microsoft Windows Proficient
Timeline
Claims Adjuster
Safeguard Products Intl LLC
02.2025 - CurrentRead More
Travel Consultant
Bakkt
01.2024 - 02.2025Read More
CALL CENTER AGENT
Insight Global
11.2021 - 11.2023Read More
CALL CENTER AGENT
ModivCare
06.2021 - 07.2021Read More
CALL CENTER AGENT
NCourt
04.2021 - 06.2021Read More
CALL CENTER AGENT
Carter’s
10.2019 - 03.2021Read More
GUEST SERVICE ASSOCIATE
RaceTrac
03.2019 - 06.2019Read More
SALESMAN
GM Direct
01.2019 - 03.2019Read More
CUSTOMER SERVICE REPRESENTATIVE
Charming Charlie
07.2018 - 08.2018Read More
CUSTOMER SERVICE REPRESENTATIVE
Domino’s Pizza
06.2018 - 08.2018Read More
PREP COOK
Little Caesars Pizza
03.2018 - 05.2018Read More
CLOTHING ASSOCIATE
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01.2018 - 10.2018Read More
SALES REPRESENTATIVE
Vector Marketing
05.2017 - 07.2017Read More
PRODUCTION WORKER
Therapak, LLC
11.2016 - 01.2017Read More
CREW MEMBER
Dunkin’ Donuts
07.2015 - 04.2016Read More
Lanier High School
High School Diploma
Read More