Anny Acosta
Lehigh Acres,FL
Summary
Dynamic professional with a proven track record at Point Blank Enterprises Inc, excelling in customer service and data entry. Demonstrated ability to enhance customer loyalty through empathetic resolution of complaints and efficient problem-solving. Skilled in Microsoft Excel and active listening, significantly improving document processing efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Point Blank Enterprises Inc
09.2023 - Current
- Handled customer inquiries regarding products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Scanning Operator
Point Blank Enterprises Inc
02.2023 - 09.2023
- Ensured seamless integration into company database by accurately indexing scanned documents according to established guidelines.
- Maintained organized digital filing system, enabling quick retrieval of documents as needed.
- Streamlined document processing for improved efficiency and faster turnaround times.
- Reduced errors in scanned documents through meticulous attention to detail and thorough review processes.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Documented finished work to keep supervisors informed of production activities.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
Cashier
International Supermarket
02.2022 - 01.2023
- Facilitated customer transactions, guaranteeing an efficient purchasing experience.
- Enhanced customer experience by providing prompt and friendly service.
- Managed cash register transactions and maintained accurate till balances.
- Processed returns and exchanges to ensure customer satisfaction.
- Restocked shelves and maintained product displays, enhancing store appearance.
Education
Bachelor -
Suned High School
Margate06.2022
Skills
- Data entry
- Computer proficiency
- Microsoft Excel
- Follow-up skills
- Client relations
Timeline
Customer Service Representative
Point Blank Enterprises Inc
09.2023 - Current
Scanning Operator
Point Blank Enterprises Inc
02.2023 - 09.2023
Cashier
International Supermarket
02.2022 - 01.2023
Bachelor -
Suned High School
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